At a Glance
- Tasks: Transform social data into actionable insights and craft compelling performance narratives.
- Company: Join a vibrant, independent social media agency with big ambitions.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and fun office perks.
- Other info: Dynamic culture focused on collaboration, creativity, and personal growth.
- Why this job: Be part of a creative team that connects brands with audiences and drives impactful campaigns.
- Qualifications: Experience in social insights, strong analytical skills, and proficiency in reporting tools.
The predicted salary is between 40000 - 50000 € per year.
About Coolr
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. We are growing rapidly. In 2026, we have ambitious plans to become the stand‑out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About The Role
We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
- Collating and processing high volumes of social‑first performance data (engagements, CTR, CPRs, etc.)
- Monitoring and reporting on performance, both from a campaign perspective and for always‑on activity
- Distilling clear actions and insight through the data, making recommendations and presenting findings in a client‑facing manner
- Crafting clear performance analysis and narratives in reporting
- Working closely with a team of strategists to develop data‑driven work for current clients and new business prospects
- Assisting account teams on reporting for ad hoc reports and monthly/weekly reports
- Creating social dashboards to help aid and manage reporting across the agency—client‑specific and updated in real time to pull results efficiently
- Developing an agency proposition on reporting and 'which metrics matter,' allowing us to advise our clients in the best way possible
- Creating data‑driven insights for the agency and integrating these into white papers and articles for external media outlets
What we are looking for
- Proven experience in a social insights or analytics role within a social, creative, or media agency
- Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data
- Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
- Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis‑led analysis to drive insight
- Proficiency across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms
- Confidence using native social platform analytics and ads tools, such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents
- Experience with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public, and related sources
- Able to provide technical and analytical support to marketing, analytics, and strategy teams—helping interpret data, design experiments, and translate findings into action
- Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis
- Passionate about social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations
- Highly organised and able to work to tight deadlines, with natural curiosity about brands, culture, and how the two intersect
A Coolr Offer
- A benchmarked salary reflective of your experience and in line with our salary bandings
- Hybrid working: 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday day off – an extra day to celebrate your big day
- Wellbeing day off – an extra day with a £50 voucher to support your wellbeing
- Free breakfast, snacks and drinks in the office
- Private healthcare cover, cycle to work scheme, tech scheme and more
- Weekly socials, book club, social club and more to come
- Dog friendly office
Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‑breaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
Social Insights Manager in Harrow employer: Coolr Social
At Coolr, we pride ourselves on being an independent social media agency that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Social Insights Manager, you'll benefit from a competitive salary, hybrid working arrangements, and a range of wellness initiatives, all while contributing to impactful campaigns for renowned brands. With ample opportunities for professional growth and a commitment to diversity, Coolr is the ideal place for those passionate about social media and eager to make a difference in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Social Insights Manager in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work and insights. This is your chance to shine and demonstrate how you can turn social data into actionable insights, just like we do at StudySmarter.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their social media strategies and think about how you can contribute. We love candidates who come in with fresh ideas and a passion for social media!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Coolr. Don’t miss out on the chance to be part of something big!
We think you need these skills to ace Social Insights Manager in Harrow
Some tips for your application 🫡
Show Your Passion for Social Media:When you're writing your application, let your love for social media shine through! Share examples of how you've engaged with brands or trends, and why you’re excited about the role at Coolr. We want to see that spark!
Be Data-Driven:Since the role is all about turning social data into insights, make sure to highlight your experience with analytics tools and data interpretation. Use specific examples to show how you've used data to drive decisions in past roles. We love numbers!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates take the extra step to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Coolr team!
How to prepare for a job interview at Coolr Social
✨Know Your Data
As a Social Insights Manager, you'll be dealing with a lot of social performance data. Make sure you brush up on your knowledge of key metrics like engagement rates and CTRs. Be ready to discuss how you've used data to drive insights in past roles.
✨Showcase Your Tools Expertise
Familiarity with tools like Sprinklr, Brandwatch, and Excel is crucial. Prepare examples of how you've built dashboards or automated data pipelines. If you can demonstrate your proficiency with these tools, it’ll show you’re ready to hit the ground running.
✨Craft Compelling Narratives
The ability to distil complex data into clear, actionable insights is key. Think about how you can present your findings in a client-friendly manner. Practice explaining your analysis in a way that tells a story and highlights the impact of your recommendations.
✨Embrace the Culture
Coolr values creativity and collaboration. Familiarise yourself with their culture and be prepared to discuss how you can contribute to their mission. Show your passion for social media and how you can help turn clients into rockstars through innovative campaigns.
