Senior Account Director in Harrow

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. The agency is growing at a rapid rate, and in 2026 we have ambitious plans to become the standout social agency in the UK, the US, and beyond. We have made great strides forward – now we really want to take things to the next level.

About The Role

We’re looking for a Senior Account Director to join our dynamic Client Services team. We need someone who can bring a wealth of experience, strategic know-how and a genuine love for all things social, plus a real ambition to create standout, creative work. You’ll work closely with our Associate Directors and Client Partners to deliver excellent service and help grow some of our most exciting and established client accounts.

The Job

• Responsible for the overview and successful running of all activity on allocated client accounts.
• Build and maintain positive client relationships to encourage retention and successful increase of scope.
• Lead crisis management, being solution focused in approach and escalating where necessary.
• Budget client projects, ensuring budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
• Work closely with departments across the agency to develop and create the best work.
• Set the strategy for individual accounts with support of the internal strategy team, and review it regularly to ensure we stay true to the approved strategic direction.
• Take a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
• Line manage the team, supporting and leading them in their career development and respective roles.

What we are looking for

• A proven Senior Account Director or Account Director from a social-first or creative agency background.
• Confident managing end-to-end project delivery: timelines, budgets, documentation and execution – always with precision and attention to detail.
• Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
• Inspiring team leader with a supportive, hands-on management style.
• Skilled at juggling multiple clients and allocating internal resources efficiently.
• Deep understanding of social platforms, trends and cultural moments.
• Proactive, solutions-focused and consistently willing to go above and beyond.

A Coolr Offer

• A benchmarked salary reflective of your experience and in line with our salary bandings.
• Hybrid working – working 3 days in the office and 2 from home.
• 25 days annual leave.
• Two weeks work from anywhere.
• Birthday Day off – an extra day to celebrate your big day.
• Wellbeing Day off – another extra day with a £50 voucher to support your wellbeing.
• Free breakfast, snacks and drinks in the office.
• Private healthcare cover, cycle-to-work scheme, tech scheme and more.
• Coolr weekly socials, a Book Club, Social Club and more – the office is dog friendly.

Coolr Culture

We are one team. Regardless of what you work on at the agency, we will help and support each other. The goal is to turn our clients into rockstars by creating groundbreaking, award-winning and impactful campaigns. The team culture pushes us to step out of our comfort zones, strive for excellence while allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. We continue to support a thriving, diverse workplace and look for ways to create change both inside and outside the agency.