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- Tasks: Manage daily schedules for service technicians and ensure efficient dispatching.
- Company: Cooling Unlimited, Inc. is a family-owned HVAC and plumbing business since 1986.
- Benefits: Enjoy health insurance, paid holidays, vacation time, and a birthday day off!
- Why this job: Make a real impact in a supportive team environment while developing your skills.
- Qualifications: HS diploma or GED, with at least one year of dispatching experience required.
- Other info: Work hours are Monday to Friday, 8 am to 5 pm, with occasional overtime.
The predicted salary is between 39000 - 57000 £ per year.
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At Cooling Unlimited, Inc., we\’ve been growing steadily since 1986, starting with just a single truck. As a family-owned business, we take great pride in earning the trust of our customers across Middlesex County by expertly addressing their HVAC and plumbing needs and consistently delivering exceptional service. If you\’re looking for a place where your skills are valued and you can make a real impact, we\’d love to hear from you!
We are currently seeking a highly motivated and professional Service Dispatcher to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong sense of self-motivation. The ability to multitask, remain flexible, and perform efficiently in a fast-paced environment is essential for success in this role.
Primary Job Function: The service dispatcher is responsible for managing the daily schedules of service technicians, ensuring efficient dispatching as service calls are completed. This includes coordinating return trips with customers when parts are available and maintaining the on-call schedule for technicians. The role involves keeping the customer database up to date with accurate information and maintaining clear, concise communication with department managers, employees, and customers.
Work Hours: 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime as required
Pay Scale: $25 – $30 per hour depending on experience + Benefits
Our Benefits
- Health insurance – 50% paid by employer
- Dental & vision insurance – 50% paid by employer
- 100% employer-paid short and long-term disability insurance
- 100% employer-paid life insurance
- 401K retirement plan with 3% company match
- 5 Paid sick days on the accrual basis
- 7 Paid holidays
- Vacation time
- Paid day off on your birthday!
Required Qualifications
- HS diploma, GED, or equivalent
- Minimum a year of dispatching experience in the service industry
- 5+ years of customer service or dispatching experience
- Advanced customer service skills
- Strong attention to detail & ability to prioritize
- Strong multitasking & problem-solving skills
- Clear & professional communication
- Geographical knowledge of service area or map reading skills
- Knowledge of the HVAC industry is recommended but not required
- Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
- Experience with Service Titan software is a plus
Job Duties
- Managing a multi-line phone system, ensuring prompt and efficient call handling.
- Assisting customers during emergency situations with a focus on resolving their concerns.
- Coordinating and scheduling service and maintenance appointments.
- Addressing customer inquiries and providing accurate information.
- Collaborating closely with service technicians to ensure smooth operations.
- Dispatching technicians to assigned service calls throughout the day.
- Effectively communicating with customers to understand and address their concerns.
- Enrolling customers in our maintenance program and promoting its benefits.
- Conducting outbound calls to both existing and potential customers to generate new business.
- Following up with customers to ensure satisfaction with services provided.
- Performing additional duties as required to support operational needs.
service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Consumer Services
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Service Dispatcher employer: Cooling Unlimited, Inc.
Contact Detail:
Cooling Unlimited, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher
✨Tip Number 1
Familiarise yourself with the HVAC industry, even if it's not a strict requirement. Understanding basic terminology and common issues can help you communicate more effectively with technicians and customers alike.
✨Tip Number 2
Highlight your multitasking abilities during any conversations or interviews. The role requires juggling multiple tasks, so sharing examples of how you've successfully managed similar situations in the past will demonstrate your capability.
✨Tip Number 3
Showcase your geographical knowledge of the service area. Being able to navigate and understand the local landscape will be a significant advantage when dispatching technicians efficiently.
✨Tip Number 4
If you have experience with Service Titan software, make sure to mention it. Familiarity with this tool can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Service Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in dispatching and customer service. Use keywords from the job description to demonstrate that you meet the qualifications Cooling Unlimited, Inc. is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention specific examples of how you've successfully managed schedules or handled customer inquiries in previous roles.
Highlight Relevant Skills: In your application, emphasise your multitasking abilities, attention to detail, and problem-solving skills. These are crucial for the Service Dispatcher role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Cooling Unlimited, Inc.
✨Showcase Your Communication Skills
As a Service Dispatcher, clear communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. You might want to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. During the interview, discuss specific instances where you managed several responsibilities simultaneously, especially in a fast-paced environment. This will show that you're capable of handling the demands of the job.
✨Familiarise Yourself with HVAC Basics
While knowledge of the HVAC industry isn't mandatory, having a basic understanding can set you apart. Do some research on common HVAC terms and processes so you can engage in informed discussions during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you may need to explain how you'd handle specific dispatching challenges or customer service situations. Think through your responses to demonstrate your critical thinking and decision-making abilities.
