Senior Technology Learning & Adoption Training Specialist

The Technology Client Services team are seeking a Senior Technology Learning & Adoption Training Specialist. Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. The Senior Technology Learning & Adoption Training Specialist consults and partners with key stakeholders and peers to create, implement and deliver learning strategies that develop technology-related skills in order to enhance the firm’s performance and efficiency. This role will work with peers on the IS Learning & Development team, as well as other groups within the firm, to prioritise the IS training workload and determine learning strategy. The Senior Technology Learning & Adoption Training Specialist will assist in assembling learning and development materials into curricula and training programs that serve attorneys and staff. This role is also responsible for updating and curating current training materials and researching and finding new sources of ready-made training content. The Senior Technology Learning & Adoption Training Specialist is responsible for delivering new hire training and other classes, in physical and virtual classroom environments, to all personnel.

Responsibilities:

• Act as a coach in building the skills and abilities of personnel, both inside and outside of the classroom.
• Create educational resources and provide educational support related to an array of technical products, including Windows, Microsoft Office and other Cooley financial and legal applications.
• Design learning solutions including instructor-led courses, videos, and written documentation.
• Transform scripts, storyboards and course plans into activities that promote learner information retention and engagement.
• Maintain existing training resources and look for new ways to utilise them. Retire resources when they become irrelevant.
• Facilitate technology-related classes for all roles within the firm.
• Accurately diagnose organisational technology performance issues and recommend the most appropriate solutions.
• Consult with IS management, HR and Administration, as well as individual users to anticipate and understand needs and develop customised learning solutions including facilitated training, coaching, videos, guides, and other resources.
• Build trust and work effectively with all firm users.
• Participate in complex projects and/or project teams; develop training materials aligned to project plans with key activities, milestones, stakeholders, and rollout strategies; ensure execution and measure effectiveness.
• Manage a workload consisting of on-demand, critical and highly visible projects as well as ongoing operational and administrative tasks.
• Schedule training and maintain records of student registration and course completion using the firm's learning management system.
• Receive and address training-related requests via the ticket management system.
• Ensure that best practices and procedures are relayed to new and existing personnel with regular follow-up.
• Serve as a conduit for customer feedback to improve systems and procedures.
• Work with other IS groups to create and maintain documentation for firm IS products.
• Assist IS groups with QA efforts related to firm technology.
• Keep apprised of all changes to firm technology.
• Research and remain educated on industry and company trends.
• All other duties as assigned or required.

Skills and experience Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications.
• Available to work overtime, as required.
• Available to travel, as needed.
• 2+ years' experience with legal software systems and successful participation and coordinating training projects in a business setting.
• Prior instructional design and curriculum development experience delivering technology-related material.
• Ability to develop learning objectives and competency requirements, reference guides, instructor-led materials and evaluations/assessments.
• Understanding of techniques used to facilitate adult learning.
• Prior in-person and virtual classroom experience teaching technology-related material.

Preferred:

• Educated to degree level or equivalent in a field related to education, technology or business.
• Prior technical writing or visual design experience.
• Knowledge of video recording/editing software commonly used in learning and development.
• Experience recording voiceover or filming oneself in the context of creating learning materials.
• Familiarity with the Microsoft Manual of Style.
• Experience with learning management systems, learning development and virtual classroom tools.
• Experience collaborating with a geographically dispersed team.

Competencies:

• Willingness to adjust to organisational change and manage priorities effectively.
• Fundamental commitment to customer service excellence.
• Desire to be a lifelong learner.
• Passion for creating blended learning programs.
• Exceptional attention to detail.
• Willingness to suggest solutions and improvements while maintaining a positive attitude.
• Ability to learn and adhere to technical editing style protocols.
• Experience with and a willingness to engage with personnel face-to-face and deliver impromptu one-on-one coaching.
• Desire to proactively help other members of the IS Learning & Development team.
• Ability to work independently, seek answers when needed, and motivate oneself and others.
• Excellent project management skills, especially related to managing project scope, successfully managing time commitments, and fully utilising available resources.
• Excellent communication skills, both written and verbal.
• Strong organisational skills.

Benefits:

• Enhanced family leave
• Health and dental insurance
• Group income protection
• Life assurance
• Pension
• Fertility benefits
• Wellness programs
• Employee discounts including a fitness and nutrition allowance
• And more!

A comprehensive benefits brochure will be provided to all candidates during the interview process.

Equal Opportunity Statement: We strive to create an inclusive and rewarding environment that allows our people to thrive both professionally and personally. The Firm does not discriminate in employment opportunities or practices on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. This policy governs all aspects of employment, including but not limited to, recruitment, selection, job assignment, compensation, discipline, promotion, termination, and access to benefits and training. Cooley (UK) LLP is dedicated to making our recruitment practices and candidate interviews inclusive and accessible for everyone. If you have a medical condition, disability or are neurodivergent and require reasonable accommodations, adjustments or support during your interview process, please contact LNHR@cooley.com. We assure you all requests will be treated with sensitivity and strict confidentiality, and they will not affect your potential employment with Cooley (UK) LLP.