Senior Office Technology Manager (Europe) in City of Westminster

Cooley's Technology Department is seeking a Senior Technology Manager to lead the Office Technology Specialist (OTS) team in London and Brussels. This position reports to the Director of Technology Office Operations (Asia) and aims to deliver best-in-class technology support across both offices. The Senior Technology Manager will lead a global, cross-functional technical team and collaborate with the Service Desk and other Business Professional teams to ensure exceptional service delivery to the firm and its clients.

Responsibilities

• Team Leadership & Management: Lead, mentor, and develop the OTS team across London and Brussels, fostering a collaborative and high-performance culture. Drive team engagement, manage performance, and support professional development to ensure consistent, high-quality service delivery.
• Service Delivery Excellence: Champion a user-centric approach, ensuring prompt, effective, and courteous technology support for lawyers and business professionals. Set and monitor service standards, troubleshoot complex issues, and ensure the offices' technology needs are met efficiently.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including partners, lawyers, and support staff. Understand their technology requirements, proactively address challenges, and communicate complex technical concepts clearly. Act as an escalation point for complex issues and ensure prompt resolution.
• Operational Oversight: Manage daily technology operations in both the London and Brussels offices, ensuring alignment with global technology strategies and compliance with regulatory and information security standards.
• Continuous Improvement: Identify and implement process improvements, technology upgrades, and best practices to enhance service delivery, user satisfaction, and operational efficiency. Document and share changes, updates, and new procedures across relevant teams to promote transparency and consistency.
• Project Management: Lead or support office and global technology projects, collaborating with cross-functional teams to ensure timely, successful implementation aligned with business goals.
• Asset & Hardware Oversight: Oversee hardware lifecycle (laptops, peripherals, AV equipment) and coordinate with procurement. Maintain accurate asset records and ensure compliance with firm standards.
• Budget & Financial Management: Collaborate with the regional Technology Director to identify local office needs within the global budget. Monitor spending, identify variances, and propose solutions for service improvements.
• Compliance & Security: Oversee compliance with firm policies, data protection regulations, and client requirements; support security initiatives and maintain a strong risk posture. Ensure robust change management, incident handling, and business continuity processes.
• Vendor Management: Maintain vendor relationships, negotiate contracts, and ensure compliance and reliability.
• Location Coverage & Travel: Ability to work extended or weekend hours as required and travel as needed for regional initiatives.

Qualifications

• At least 7 years in a leadership or management role; experience at global law firms or similar professional services is preferred.
• Bachelor's degree, preferably in engineering or computer field, or equivalent technical certifications.
• Extensive experience with law firm applications and systems, including Microsoft Office, document management, time recording, and billing platforms.
• Proven leadership of high-performing teams with emphasis on team development.
• Experience generating capital and operating expenditure budget reports.
• Strong understanding of laptops, desktops, and mobile devices (Windows, iOS/Android).
• Familiarity with peripherals (printers, scanners, headsets, monitors) and basic knowledge of AV equipment for meeting rooms (video conferencing).
• Awareness of network connectivity basics (LAN/Wi-Fi troubleshooting) and hardware lifecycle management (procurement, asset tracking, refresh).
• Knowledge of office server rooms, including UPS, patch panels, and cabling, and ability to coordinate with infrastructure teams for upgrades and repairs.
• Familiarity with Data Center and Cloud Technologies; knowledge of compliance standards (ISO 27001, GDPR) and client audit processes.
• Strong understanding of IT service management principles.
• Ability to work extended and/or weekend hours and travel as required.
• Proficiency in French is an advantage.
• Exhibits a professional attitude with strong verbal and written communication, effective listening, and the ability to respond to complex or difficult situations in a dynamic, fast-paced setting.
• Demonstrates effective teamwork, a collaborative approach, and a consistent focus on exceptional customer service.
• Provide effective supervision and guidance to staff members.
• Excellent analytical and project oversight abilities; proactive, high-energy, creative, quick-thinking, and able to work independently.
• Calm and effective under pressure, especially during critical incidents.

Benefits

• Enhanced family leave
• Health and dental insurance
• Group income protection
• Life assurance
• Pension
• Fertility benefits
• Wellness programs
• Employee discounts including a fitness and nutrition allowance
• And more! A comprehensive benefits brochure will be provided to all candidates during the interview process.