Surgical Scheduler, General Surgery/Bariatrics- Northampton

We are seeking a full-time, 40-hour Surgical Scheduler to support our General Surgical Care and Bariatrics & Weight Management practice onsite, Monday through Friday 8:30AM to 5:00PM. The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to surgery scheduling.

In this role, the Surgical Scheduler:

• Works independently to complete job responsibilities and tasks, and work with the physician, staff members and management to ensure a quality-based, customer-focused flow of work.
• Provides a high level of coordination and office support to meet physician needs.
• Uses discretion and judgment to organize priorities, complete tasks and handle confidential patient information.
• Demonstrates a comprehensive understanding of the scheduling system and any updates to the system.
• Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.
• Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
• Possess the ability to communicate effectively with a variety of people in person, on the phone, and via email.
• Requires the ability to work with a minimum of supervision and perform under high pressure.

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Experience Customer service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Requires the ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.
• Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.