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- Tasks: Deliver exceptional client experiences and support the luxury-focused showroom vision.
- Company: Cooksongold, a trusted name in jewellery materials for over 100 years.
- Benefits: Up to 34 days leave, generous pension, life assurance, and product discounts.
- Why this job: Join a dynamic team and elevate the luxury shopping experience for clients.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Opportunity for growth in a prestigious showroom environment.
The predicted salary is between 30000 - 40000 £ per year.
Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers; we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
This opportunity comes at a standout moment in Cooksongold's continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve. We have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom.
The Role: As a Senior Sales Advisor, you will play a key role in supporting this elevated vision. Working closely with the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand.
- All clients are greeted and served in a professional manner from our welcome desk.
- All products must be accompanied by the appropriate signed paperwork.
- Any issues raised by the customer to be discussed and resolved to the satisfaction of both parties.
- Deliver an exceptional client experience.
- Maintain a strong communication link to the Showroom Manager to review all aspects of store trading.
- Strict compliance with cash control measures.
- Overview all daily Stock takes and ensure procedures are undertaken.
- Oversee the running of the rota set by the Showroom Manager on our welcome desk, ensuring its running efficiently.
- Actively being Pro-Active on sales on a day-to-day basis and making sure all KPIs are met.
- Ensure a comprehensive knowledge of all policies / procedures relevant to our Birmingham Store.
- Product knowledge is constantly reviewed to enable professional customer service.
About you: To succeed in this role, you'll need previous experience within a customer service role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.
Benefits: You will benefit from:
- Up to 34 days paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products
Our Job Applicant Privacy Notice can be viewed on our website.
Senior Sales Advisor employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Cooksongold's history, values, and products. This way, when you walk into that showroom, you can chat confidently about their offerings and show them you're genuinely interested.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in the showroom. Role-play with a friend or in front of the mirror to nail down your delivery and make sure you come across as professional and approachable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cooksongold team!
We think you need these skills to ace Senior Sales Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the jewellery industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Senior Sales Advisor with us at Cooksongold.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your previous customer service experience and any relevant skills that align with what we’re looking for. This shows us that you’ve done your homework and understand what it takes to excel in this position.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We value a friendly demeanour, so don’t be afraid to let your personality come through while maintaining a polished tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what makes Cooksongold a great place to work!
How to prepare for a job interview at Cooksongold
✨Know Your Product Inside Out
As a Senior Sales Advisor, you'll need to have a solid understanding of the jewellery materials and tools Cooksongold offers. Research their product range thoroughly and be prepared to discuss how these products can meet customer needs during your interview.
✨Showcase Your Customer Service Skills
Highlight your previous experience in customer service roles. Be ready to share specific examples of how you've delivered exceptional client experiences, resolved issues, and maintained strong communication with team members. This will demonstrate your fit for the role.
✨Demonstrate Your Sales Acumen
Cooksongold values proactive sales strategies. Prepare to discuss how you've met or exceeded sales targets in the past. Think of ways you can apply those strategies in the showroom to enhance the client journey and drive sales.
✨Emphasise Team Collaboration
Since you'll be working closely with the Showroom Manager and other team members, it's important to show that you can collaborate effectively. Share examples of how you've worked as part of a team to achieve common goals, especially in high-pressure situations.