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For Companies At a Glance
- Tasks: Assist customers with orders and queries via phone, email, and social media.
- Company: Join Cooksongold, a leading manufacturer in the precious metals industry.
- Benefits: Enjoy up to 34 days off, a generous pension scheme, and discounts on products.
- Why this job: Be part of a friendly team making a real impact in a growing business.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 32000 £ per year.
About Us
We are Cooksongold, a well-established global manufacturer of precious metal products that is part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors. Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers; we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
The Role
We are looking for an experienced Sales Coordinator to provide a professional and efficient service to all customers, via inbound telephone calls and email.
Key Responsibilities:
- To deal with inbound customer calls professionally, taking orders and assisting with queries
- Providing email, live chat, social media and reviews support as and when required
- Providing prompt, efficient and consistent information and communication in line with company procedures
- Promoting sales and products by cross and upselling methods
- Reporting potential sales leads to the manager for follow-up action
- Attending update training sessions as and when required
- Maintaining a full understanding of all product lines
- Referring callers to the appropriate department as and when required
- To resolve all consumer issues and complaints within company-defined timescales, including consistent follow-up and escalation where necessary
About you
To succeed in this role, you'll need previous experience within a customer service role, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.
Benefits
- Up to 34 days paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products
Sales Coordinator employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Cooksongold and understand their products and services. Be ready to discuss how your experience aligns with their needs, especially in customer service and sales coordination.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Sales Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cooksongold team.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Don’t forget to mention your passion for customer satisfaction and how you handle pressure.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well, whether in writing or verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Cooksongold
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Cooksongold's product lines. Familiarise yourself with their services, especially in precious metal 3D printing and bespoke manufacturing. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Sales Coordinator, clear communication is key. Practice articulating your thoughts and responses to common interview questions. You might even want to role-play with a friend, simulating customer interactions to showcase your ability to handle queries and complaints effectively.
✨Demonstrate Your Customer Service Experience
Be ready to share specific examples from your previous roles that highlight your customer service skills. Discuss how you've dealt with challenging situations, resolved complaints, or successfully upsold products. This will illustrate your capability to thrive under pressure and meet customer needs.
✨Show Enthusiasm for the Role
Let your passion for the position shine through during the interview. Express why you're excited about working at Cooksongold and how you align with their commitment to quality and customer satisfaction. A positive attitude can make a lasting impression on the interviewers.