At a Glance
- Tasks: Provide expert advice and friendly service to customers in a vibrant jewellery store.
- Company: Join Cooksongold, the UK's largest jewellery maker's shop with a rich history.
- Benefits: Enjoy monthly bonuses, generous leave, and big discounts on products.
- Other info: Work Monday to Friday with no weekend shifts and great career growth.
- Why this job: Be the face of the store and help customers create beautiful jewellery.
- Qualifications: Customer service experience and a passion for jewellery making are a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are Cooksongold, the UK's largest one-stop shop for the jewellery maker, and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals.
We are currently looking to recruit a confident Sales Assistant to join our friendly team at our thriving Hatton Garden Store. You will be the face of the store, delivering a reliable and friendly service to our customers, offering advice and expertise on our range of products and ensuring our customers have everything they need.
Key responsibilities:
- Giving expert advice to customers at the Sales Counter.
- Getting involved with the preparation of Click & Collect orders.
- Serving the Click & Collect customers.
- Getting stuck in with the delivery and helping with other Stock Control-related duties.
- Getting to learn about the latest Technology in Big Tools (we give demonstrations to customers on Laser Welders, CNC Cutters/Engravers and more!)
About you:
To succeed in this role, you will need previous experience in a customer-facing role, a desire to deliver excellent customer service and to go the extra mile to get the job done. An interest in jewellery making and tech would be beneficial, but not essential.
Benefits:
- Monthly bonus subject to sales targets being achieved.
- Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household.
- Up to 34 days’ paid leave per year (after 2 years’ service and including bank holidays).
- A generous Pension Scheme, employee contributions are matched by the company up to 8%.
- BIG discounts on company products – everything from precious metals to tools.
- No weekend working.
Hours of work:
Our working week totals 37.5 hours per week, Monday – Friday, 08:30-16:45 with a 45-minute unpaid break.
What next?
If you like what you hear and want to join us, we’d love to hear from you. We aim to get back to you within 10 working days.
Sales Assistant employer: Cooksongold
Cooksongold is an exceptional employer, offering a vibrant work culture in the heart of Birmingham's luxury retail scene. With a strong focus on employee growth, you will have the opportunity to develop your leadership skills while enjoying generous benefits like paid leave and a pension scheme, all within a supportive environment that values professional service and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cooksongold, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cooksongold!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cooksongold, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cooksongold and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cooksongold that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cooksongold
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
