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- Tasks: Assist customers with scrap metal purchases and ensure smooth store operations.
- Company: Join Cooksongold, the UK's leading jewellery supplier in a friendly, growing team.
- Benefits: Enjoy up to 34 days leave, discounts, and a generous pension scheme.
- Why this job: Be the face of our store and make a real impact on customer satisfaction.
- Qualifications: Customer service experience is a plus; team spirit is essential.
- Other info: Dynamic role with opportunities for growth in the jewellery industry.
The predicted salary is between 30000 - 42000 £ per year.
About Us
We are Cooksongold, the UK's largest one-stop-shop for the jewellery maker, and we have been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of the Heimerle + Meule Group, one of Europe's largest refiners and processors of precious metals. Our head office is based in the heart of Birmingham Jewellery Quarter, and our London Trade Counter is in the centre of Hatton Garden.
We are currently looking to recruit a confident Scrap Advisor to join our thriving, busy Hatton Garden Store. You will be the face of the store, offering a quick, reliable and friendly service to our customers.
The Role
To assist in the smooth running of the London Precious Metals Purchasing Department. This is a customer-facing role, so you must remain professional at all times, as you will be representing the company. To assist in the booking in and management of precious metal/customers scrap. To support the ongoing management of accounts.
Key Responsibilities
- You will be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.
- Customers are greeted and served in a timely manner.
- Processing of scrap purchases efficiently, separating alloys and grades by weight.
- Processing incoming bullion from trade customers.
- Daily administration and housekeeping tasks are completed efficiently.
- All stock is treated with the greatest of care and control.
Other Duties
From time to time, you may be required to assist in other areas of the store. This may include:
- Preparing customer orders.
- Serving walk-in customers.
- Serving click & collect customers.
- Performing stock control duties (we have a full stock take twice per year).
About You
- Previous experience in a customer-facing role.
- Team spirit, you'll need to be prepared to get involved in whatever it takes to get the job done.
- Previous experience of Precious Metals is advantageous, but not essential.
Benefits
- Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household.
- Interest free loans for travel to work costs.
- Up to 34 days paid leave per year.
- A generous Pension Scheme, employee contributions are matched by the company up to 8%.
- Life Assurance up to x4 salary.
- Discounts on company products - everything from precious metal to tools.
- Eyecare Vouchers.
Scrap Advisor in City of London employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scrap Advisor in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cooksongold and our values. This will help you connect with the team and show that you're genuinely interested in being part of our friendly environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of our store, think about how you can provide a quick and friendly service. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable when you come in for your interview. It shows that you take the opportunity seriously and are ready to represent us well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for joining the Cooksongold team. Don’t miss out!
We think you need these skills to ace Scrap Advisor in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Scrap Advisor role. Highlight any relevant experience you have in customer service or working with precious metals, as this will help us see why you're the perfect match for us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Cooksongold and what we do!
How to prepare for a job interview at Cooksongold
✨Know Your Precious Metals
Familiarise yourself with different types of precious metals and their properties. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role of Scrap Advisor.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this role is all about being the friendly face of the store.
✨Show Team Spirit
Cooksongold values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague out, demonstrating your willingness to pitch in wherever needed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, or the specifics of the Scrap Advisor role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.