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- Tasks: Assist customers with precious metal scrap and manage store operations.
- Company: Cooksongold, a leading manufacturer in the precious metals industry.
- Benefits: Up to 34 days leave, generous pension scheme, and employee discounts.
- Why this job: Join a friendly team and make an impact in a growing industry.
- Qualifications: Customer service experience; knowledge of precious metals is a plus.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
We are Cooksongold, a well-established global manufacturer of precious metal products that is part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors. Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers; we were awarded a Feefo Trusted Platinum Service Award for 2024, as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
We are looking for an experienced Scrap Advisor to assist in the smooth running, booking in and management of precious metal customer scrap and to support the ongoing management of accounts in the Birmingham PMP Store. Your duties will include:
- Greeting customers and serving them in a timely manner.
- Daily administration and housekeeping tasks.
- All stock is treated with the greatest of care and control.
- Advice and guidance on products provided to customers.
- Processing of scrap purchases is efficiently dealt with, separating alloys and grades by weight.
- Processing incoming bullion from trade customers.
From time to time, you may be required to assist in other areas of the store. This may include:
- Preparing customer orders.
- Serving walk-in customers.
- Serving click & collect customers.
- Performing stock control duties (we have a full stock take twice per year).
To succeed in this role, you'll need previous experience in a customer-facing role, whilst being prepared to get involved in whatever it takes to get the job done. Previous experience with precious metals is advantageous, but not essential.
The benefits you will benefit from:
- Up to 34 days paid leave per year (including bank holidays).
- A generous Pension Scheme where employee contributions are matched by the company up to 8%.
- Employee Assistance Programme.
- Interest-free loans for travel to work costs.
- Life Assurance up to x4 salary.
- Discounts on company products.
Scrap Advisor in Birmingham employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scrap Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research Cooksongold and their products. Understanding their values and what they do will help you connect with them during your interview.
✨Tip Number 2
Practice your customer service skills. Since the Scrap Advisor role is customer-facing, think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 3
Be ready to showcase your adaptability. The job description mentions assisting in various areas, so be prepared to discuss how you can handle multiple tasks and support the team wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cooksongold team.
We think you need these skills to ace Scrap Advisor in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Scrap Advisor role. Highlight any relevant experience you have in customer service or working with precious metals. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Cooksongold
✨Know Your Metals
Familiarise yourself with different types of precious metals and their properties. This knowledge will not only impress your interviewers but also help you provide informed advice to customers.
✨Customer Service is Key
Prepare examples from your past experiences where you excelled in customer service. Highlight how you handled difficult situations or went the extra mile for a customer, as this role heavily relies on strong interpersonal skills.
✨Show Your Organisational Skills
Since the role involves daily administration and stock control, be ready to discuss how you manage tasks efficiently. Bring up any tools or methods you use to stay organised and ensure smooth operations.
✨Be Ready to Adapt
The job may require you to assist in various areas of the store. Share instances where you've successfully adapted to new roles or responsibilities, showcasing your flexibility and willingness to contribute wherever needed.