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- Tasks: Support customers through calls, emails, and social media while promoting sales.
- Company: Innovative company in the heart of Birmingham's Jewellery Quarter.
- Benefits: Up to 34 days off, generous pension, life assurance, and employee discounts.
- Why this job: Join a friendly team and make a real impact in a growing industry.
- Qualifications: Experience in sales coordination and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors.
Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
We are looking for an experienced Sales Coordinator to provide a professional and efficient service to all customers, via inbound telephone calls and email.
- Providing email, live chat, social media and reviews support as and when required
- Promoting sales and products by cross and upselling methods
- Reporting potential sales leads to the manager for follow-up action
- Attending update training sessions as and when required
- To resolve all consumer issues and complaints within company-defined timescales, including consistent follow-up and escalation where necessary
Up to 34 days’ paid leave per year (including bank holidays)
A generous Pension Scheme where employee contributions are matched by the company up to 8%
Employee Assistance Programme
Interest-free loans for travel to work costs
Life Assurance up to x4 salary
Discounts on company products
Our Job Applicant Privacy Notice can be viewed on our website.
Sales Coordinator - Homeworking / Hybrid in Birmingham employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator - Homeworking / Hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their innovative approaches in additive manufacturing. Be ready to discuss how your skills can help enhance customer satisfaction and drive sales.
✨Tip Number 3
Showcase your communication skills! Whether it’s through email, live chat, or social media, demonstrate your ability to engage with customers effectively. Practice common scenarios you might face as a Sales Coordinator to feel more confident.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our friendly team in Birmingham’s Jewellery Quarter.
We think you need these skills to ace Sales Coordinator - Homeworking / Hybrid in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Coordinator role. Highlight your experience in customer service and sales, and don’t forget to mention any relevant skills that align with our focus on quality and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your background makes you a perfect fit for our team. Be sure to mention why you’re excited about working with us in the Birmingham Jewellery Quarter.
Showcase Your Communication Skills: As a Sales Coordinator, communication is key! In your application, demonstrate your ability to communicate effectively, whether it’s through email, live chat, or social media. We want to see how you can engage with customers and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Cooksongold
✨Know Your Products Inside Out
Before the interview, make sure you understand the range of services offered by the company, especially in bespoke manufacturing and precious metal 3D printing. Familiarise yourself with how these products cater to different sectors like jewellery and aerospace, as this knowledge will help you impress during discussions.
✨Showcase Your Customer Service Skills
As a Sales Coordinator, you'll be the face of the company for many customers. Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your ability to follow up and escalate when necessary, as this demonstrates your commitment to customer satisfaction.
✨Practice Cross and Upselling Techniques
Since promoting sales through cross and upselling is part of the role, think of strategies you can share during the interview. Prepare scenarios where you've effectively increased sales in previous positions, and be ready to discuss how you would apply those techniques in this new role.
✨Be Ready for Role-Playing Scenarios
Interviews for sales roles often include role-playing exercises. Be prepared to engage in a mock sales call or customer interaction. This is your chance to demonstrate your communication skills and ability to handle inquiries professionally, so practice speaking clearly and confidently.