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- Tasks: Provide top-notch customer service via calls, emails, and social media.
- Company: Join Cooksongold, a leading manufacturer in the precious metals industry.
- Benefits: Enjoy up to 34 days off, a generous pension scheme, and discounts on products.
- Why this job: Be part of a friendly team and make a real impact in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 32000 £ per year.
We are Cooksongold, a well-established global manufacturer of precious metal products that is part of HM Precious Metals, one of Europe’s largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors.
Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
We are looking for an experienced Sales Coordinator to provide a professional and efficient service to all customers, via inbound telephone calls and email.
Key Responsibilities:
- To deal with inbound customer calls professionally, taking orders and assisting with queries
- Providing email, live chat, social media and reviews support as and when required
- Providing prompt, efficient and consistent information and communication in line with company procedures
- Promoting sales and products by cross and upselling methods
- Reporting potential sales leads to the manager for follow-up action
- Attending update training sessions as and when required
- Maintaining a full understanding of all product lines
- Referring callers to the appropriate department as and when required
- To resolve all consumer issues and complaints within company-defined timescales, including consistent follow-up and escalation where necessary
About you
To succeed in this role, you'll need previous experience within a customer service role, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.
Benefits
- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products
Sales Coordinator in Birmingham employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Cooksongold and their products, especially in the precious metal sector. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the Sales Coordinator role involves a lot of customer interaction, try role-playing with friends or family. This will help you feel more confident when handling calls and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cooksongold team. Don’t miss out!
We think you need these skills to ace Sales Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly. Whether it's through your writing style or how you present your experiences, we want to see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cooksongold
✨Know the Company Inside Out
Before your interview, take some time to research Cooksongold and its products. Understand their role in the precious metals industry and their commitment to quality and customer satisfaction. This knowledge will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Customer Scenarios
As a Sales Coordinator, you'll be dealing with customer queries and complaints. Think of examples from your past experience where you've successfully resolved issues or upsold products. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills and customer service expertise.
✨Practice Clear Communication
Since the role requires clear communication with customers, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you present your ideas and handle questions. This will help you feel more confident during the actual interview.
✨Show Your Willingness to Learn
Cooksongold values employees who are eager to learn and adapt. Be prepared to discuss how you stay updated on industry trends and your willingness to attend training sessions. Highlight any relevant courses or certifications you've pursued to show that you're proactive about your professional development.