Senior Parts Supervisor

Working in our parts department as a Senior Parts Supervisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you:

• Enjoy 33 days (per Rota) of annual leave (including bank holidays) to rest and recharge.
• Save money every day with our exclusive retail discounts.
• Drive a great deal with discounts on new and used cars, plus servicing offers.
• Plan for the years ahead with our company pension scheme.
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter.
• Commute for less with our cycle-to-work scheme.
• Prioritise your wellbeing with dedicated support for you and your family.
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily.
• Make a difference with a paid day to volunteer in your community.
• Invest in your future with our company share purchase plan.
• Earn financial rewards when you refer a friend to join the team.
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover.
• We’re open to flexible working options – just ask.

What you’ll do day to day:

• Be fully aware of the usual trading terms of the retail centre.
• Maintain surcharge ledger, making sure all parts sent to manufacture are clean and drained of oil.
• Update the aftersales manager on a monthly basis on outstanding customer orders etc.
• Report any stock damage or stock losses to the aftersales manager.
• Ensure that parts are correctly checked against delivery notes, that they are binned accordingly, and that all orders are checked.
• Check all parts invoices against dispatch notes on a weekly basis.
• Ensure all old units are returned to manufacture in the prescribed manner.

Helpful skills and qualifications:

• Well‑versed in automotive parts operations, ideally with senior or supervisory experience.
• Able to manage the full day‑to‑day running of the Parts Department, including stock accuracy and workflow.
• Capable of maintaining and improving department performance, meeting customer, workshop, and manufacturer requirements.
• Confident in guiding, supporting, and allocating tasks to team members.
• Strong leadership, organisational ability, and customer‑service focus.
• Able to meet deadlines and prioritise effectively in a fast‑paced environment.
• Methodical, logical, and steady under pressure.
• Excellent communication and customer service skills.
• Strong time‑management with the ability to remain calm and productive.
• Proficient in IT, including web‑based systems, email, Excel, Word, and Outlook.
• Must hold a valid UK driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values:

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.