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- Tasks: Manage warranty claims and provide exceptional customer service in a dynamic automotive environment.
- Company: Join Group 1 Automotive, a leading global automotive group with a focus on teamwork and respect.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive work-life balance.
- Why this job: Be part of a growing team that values your contributions and offers career progression.
- Qualifications: Strong communication skills and a passion for delivering great customer experiences.
- Other info: Flexible working options and opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Preparing all warranty claims for submission to manufacturer for payment
- Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment
- Ensuring all documentation falls in line with manufacturer guidelines
- Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups
- Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing
- Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct
- Maintaining high standards of control over displaced material returned to manufacturer
- Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims
Helpful skills and qualifications:
- Customer awareness
- Ability to work to deadlines and targets
- Strong teamwork skills
- Confident and professional communication skills
- Full driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us— just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Warranty Executive in Portsmouth employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Executive in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Porsche Portsmouth and understand their values, mission, and what makes them tick. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face to face or over the phone, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common scenarios you might encounter as a Warranty Executive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Group 1 Automotive. Let’s make it happen!
We think you need these skills to ace Warranty Executive in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Warranty Executive role. Highlight your communication and organisational skills, as these are key to providing outstanding customer service, just like we do at StudySmarter.
Show Your Enthusiasm: We love seeing passion! In your application, express why you’re excited about the opportunity to work with us at Porsche Portsmouth. Let your enthusiasm shine through, especially if you’re keen on delivering great experiences.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we aim to do in our communications with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Executive. Familiarise yourself with warranty processes, documentation standards, and customer service expectations. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves dealing with customers face to face and over the phone, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations. This will demonstrate your ability to provide outstanding customer service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific scenarios where you had to meet deadlines or resolve discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism highly. Be prepared to discuss how you've collaborated with others in past roles and how you maintain a professional attitude, even in stressful situations. This will align you with their core values and show you're a great fit for the team.
