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- Tasks: Manage warranty claims and ensure outstanding customer service in a dynamic automotive environment.
- Company: Join Group 1 Automotive, a leading global automotive group with a focus on exceptional service.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive work-life balance.
- Why this job: Be part of a growing team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a passion for delivering great customer experiences.
- Other info: Flexible working options and opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Preparing all warranty claims for submission to manufacturer for payment
- Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment
- Ensuring all documentation falls in line with manufacturer guidelines
- Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups
- Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing
- Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct
- Maintaining high standards of control over displaced material returned to manufacturer
- Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims
Helpful skills and qualifications:
- Customer awareness
- Ability to work to deadlines and targets
- Strong teamwork skills
- Confident and professional communication skills
- Full driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us. Just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Warranty Executive in Norwich employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Executive in Norwich
✨Tip Number 1
Get to know the company inside out! Research Audi Norwich and Group 1 Automotive. Understand their values and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face to face and over the phone, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Warranty Executive position.
We think you need these skills to ace Warranty Executive in Norwich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you care about delivering great customer experiences, so share why this position excites you.
Tailor Your CV: Make sure your CV is tailored to the Warranty Executive role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Executive. Familiarise yourself with warranty processes, documentation standards, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves dealing with customers face to face and over the phone, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to provide outstanding customer service.
✨Be Organised
The job requires excellent organisational skills, so come prepared with a structured approach to your answers. You might want to use the STAR method (Situation, Task, Action, Result) to frame your responses. This will help you convey your experiences effectively and show that you can handle the administrative aspects of the role.
✨Embrace the Company Values
Familiarise yourself with Group 1 Automotive's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Think of examples from your past experiences that align with these values. During the interview, weave these into your answers to show that you’re a great cultural fit for the team.
