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- Tasks: Engage with customers to identify their parts needs and deliver exceptional service.
- Company: Join Group 1 Automotive, a leading global automotive group with a vibrant culture.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and a birthday day off.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn.
- Why this job: Be part of an exciting growth journey and make a real impact in customer experiences.
- Qualifications: Full UK Driving Licence and a passion for great customer service.
The predicted salary is between 36000 - 60000 £ per year.
Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Parts Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you’ll do day to day:
- Establishing customers’ needs for required parts through conversations, diagnosis and recommendations as appropriate
- Communicating relevant promotions and offers to customers
- Delivering exceptional customer service to external and internal customers
- Receiving, recording and allocating parts and consumables from suppliers
- Reporting any stock damages or losses
- Assisting parts stock checks
- Liaising and maintaining a brilliant working relationship with the manufacturer
- Being fully conversant with procedures within the parts department
- Maintaining and updating displays as per manufacturer requirements
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience is preferable
- Happy to work independently and as part of a team
- Ability to work to timescales effectively, with a keen eye for detail, good communication and a passion for delivering great customer service
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
TPS Parts Sales Executive in Norwich employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPS Parts Sales Executive in Norwich
✨Tip Number 1
Get to know the company inside out! Research Group 1 Automotive and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Parts Sales Executive role.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the job. Highlight your customer service skills and any relevant motor industry experience. Confidence is key, so rehearse until you feel comfortable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. So, hit that apply button and let’s get you on board!
We think you need these skills to ace TPS Parts Sales Executive in Norwich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you care about delivering great customer experiences, so share any relevant stories or experiences that highlight your passion for customer service.
Tailor Your CV: Make sure your CV is tailored to the Parts Sales Executive role. Highlight any motor industry experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and take that step!
How to prepare for a job interview at Cooks Motor Group
✨Know Your Parts
Familiarise yourself with the parts and accessories relevant to Volkswagen vehicles. Understanding the products will help you answer questions confidently and demonstrate your passion for delivering exceptional customer service.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated with customers in the past. Think of examples where you diagnosed a customer's needs or promoted a product, as this role heavily relies on strong communication and relationship-building skills.
✨Emphasise Teamwork and Independence
Be ready to share experiences that highlight your ability to work both independently and as part of a team. This balance is crucial in a fast-paced environment like the parts department, so have specific examples at hand.
✨Align with Company Values
Research Group 1 Automotive's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Prepare to discuss how your personal values align with theirs, as cultural fit is just as important as skills and experience.