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- Tasks: Welcome customers, manage enquiries, and ensure a friendly atmosphere.
- Company: Join Group 1 Automotive, a leading global automotive group.
- Benefits: Enjoy 33 days off, retail discounts, and a company pension scheme.
- Why this job: Be the face of a dynamic team and make a real impact.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible working options and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Want to meet your potential and have a great time doing it? In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications:
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us. Just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Receptionist in Ipswich employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Ipswich
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the whole meeting and shows you’re ready to create that welcoming environment they’re looking for!
✨Tip Number 2
Be prepared to showcase your communication skills! Practice answering common interview questions out loud, and don’t forget to ask thoughtful questions about the role and the company. This shows you’re genuinely interested and ready to engage with customers.
✨Tip Number 3
Organisational skills are key in this role, so bring along examples of how you’ve managed multiple tasks in previous jobs. Whether it’s juggling calls or keeping a tidy waiting area, share your experiences to demonstrate you can handle the pressure.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, if you’re keen on this position, apply through our website to make sure your application stands out!
We think you need these skills to ace Receptionist in Ipswich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a warm and welcoming environment.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist at BMW Ipswich. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested!
Keep It Professional Yet Friendly: Remember, you’ll be the first point of contact for customers, so your application should reflect that friendly professionalism. Use a warm tone while maintaining clarity and professionalism in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the information you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Cooks Motor Group
✨Know the Company
Before your interview, take some time to research BMW Ipswich and Group 1 Automotive. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to create a warm and welcoming environment.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised, especially under pressure. You could share specific strategies or tools you use to keep track of appointments and customer enquiries. This will highlight your ability to maintain a smooth operation in a busy environment.
✨Emphasise Your Enthusiasm
Even if you don’t tick every box in the job description, your enthusiasm can set you apart. Express your eagerness to learn and grow within the company. Share why you’re passionate about delivering great customer experiences, as this aligns with the company's values and mission.
