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- Tasks: Manage warranty claims and ensure outstanding customer service in a dynamic automotive environment.
- Company: Join Group 1 Automotive, a leading global automotive group with a focus on exceptional service.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Be part of a growing team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a passion for delivering great customer experiences.
- Other info: Opportunities for training, development, and career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
Want to be the best you can be? It's what drives us too. Working in our service department as a Warranty Administrator you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle‑to‑work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Preparing all warranty claims for submission to manufacturer for payment
- Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment
- Ensuring all documentation falls in line with manufacturer guidelines
- Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write‑ups
- Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self‑auditing
- Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct
- Maintaining high standards of control over displaced material returned to manufacturer
- Accurately reconciling warranty credits and correctly administer discrepancies and short‑falls / rejected claims
Helpful skills and qualifications:
- Customer awareness
- Ability to work to deadlines and targets
- Strong teamwork skills
- Confident and professional communication skills
- Full driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Warranty Administrator in Ellesmere Port employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator in Ellesmere Port
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mercedes-Benz and Group 1 Automotive. Understanding their values like respect and teamwork will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face to face or over the phone, it’s crucial to show off your confident and professional communication style. Role-play with a friend to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to express your passion for delivering great customer experiences. Let them know you’re eager to learn and grow within the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Warranty Administrator in Ellesmere Port
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We love candidates who are excited about the role and eager to contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Warranty Administrator role. We want to see how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, just like how we interact with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Administrator. Familiarise yourself with warranty claims processes and the specific requirements of Mercedes-Benz. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves dealing with customers face to face and over the phone, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information or resolved customer issues in the past.
✨Demonstrate Team Spirit
Highlight your teamwork skills during the interview. Share experiences where you collaborated with others to achieve a common goal, especially in high-pressure situations. This aligns with the company's value of teamwork.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, or how they measure success in the Warranty Administrator role. This shows your enthusiasm and helps you determine if it's the right fit for you.
