At a Glance
- Tasks: Assist the Service Manager in leading a dynamic team and ensuring top-notch customer service.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Other info: Opportunities for training, development, and community volunteering available.
- Why this job: Be part of a growing team that values respect, integrity, and teamwork.
- Qualifications: Experience in the automotive industry and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Assistant Service Manager, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Assist the Service Manager to lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Help with the drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately assist with the dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
Helpful skills and qualifications:
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Experience within the automotive industry is essential. Excellent organisation skills, with experience in high-level reporting. Experience working in an agile environment, where you have responded quickly to changing business needs. An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Assistant Service Manager – Aftersales Leader in Dartford employer: Cooks Motor Group
At Group 1 Automotive, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As an Assistant Service Manager in Dartford, you will benefit from extensive training and development opportunities, a generous annual leave policy, and a range of employee perks including retail discounts and a cycle-to-work scheme. Our inclusive culture prioritises your wellbeing and encourages a healthy work-life balance, making us an excellent employer for those looking to grow their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager – Aftersales Leader in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Group 1 Automotive. Check out their values and mission. This way, you can show them that you're not just a great fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and leadership. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples from your past experiences that highlight your organisational skills and ability to lead a team. Real-life stories resonate more than just saying you have the skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Service Manager – Aftersales Leader in Dartford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you care about delivering great experiences, so share why this role excites you!
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your relevant experience in the automotive sector and any leadership roles you've had. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and Volkswagen's values. Familiarise yourself with their aftersales services and how they prioritise customer satisfaction. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your open and approachable leadership style to align with the company's values.
✨Practice Your Communication
Since this role involves dealing with customers face-to-face and over the phone, practice your communication skills. Think about how you would handle difficult customer situations and be ready to discuss these scenarios during the interview. Clear and effective communication is key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's culture, the team you'll be working with, and opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
