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- Tasks: Oversee daily workshop operations and ensure top-notch customer service.
- Company: Join Group 1 Automotive, a leading global automotive group.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Motor industry experience and a full UK driving licence required.
- Other info: Opportunities for training, development, and career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
Want to be the best you can be? It’s what drives us too. Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller in Borehamwood employer: Cooks Motor Group
Contact Detail:
Cooks Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Group 1 Automotive. A friendly chat can open doors and give you insider info about the Workshop Controller role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and workshop management. We all know that confidence is key, so rehearse your answers and showcase your passion for delivering great experiences.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when you walk into that interview. A smart appearance shows you’re serious about the role and respect the company’s values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Workshop Controller in Borehamwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you care about delivering great customer experiences, so share any relevant stories or examples that highlight your passion for the automotive industry.
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your motor industry experience and any specific skills that match the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Group 1 Automotive.
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of BMW and the automotive industry. Familiarise yourself with their values and recent developments. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Workshop Controller, you'll need to communicate effectively with both customers and your team. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your problem-solving skills.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Share specific examples from your past experience where you successfully handled multiple responsibilities or met tight deadlines, showcasing your ability to work under pressure.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism. Be ready to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a positive team environment or resolved conflicts effectively.
