At a Glance
- Tasks: Assist in leading a team and ensuring top-notch customer service in our automotive dealership.
- Company: Join a global automotive group with a focus on teamwork and growth.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive work-life balance.
- Other info: Flexible working options and continuous learning opportunities available.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Experience in the automotive sector and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working in our aftersales department as an Assistant Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Assist the Service Manager to lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Help with the drive for a high-performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately assist with the dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
Helpful skills and qualifications:
Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Experience within the automotive industry is essential. Excellent organisation skills, with experience in high-level reporting. Experience working in an agile environment, where you have responded quickly to changing business needs. An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Assistant Service Manager employer: Cooks Motor Group
As an Assistant Service Manager at Volkswagen Dartford, you will join a dynamic team within a globally recognised automotive group that prioritises employee growth and wellbeing. With generous benefits such as 33 days of annual leave, exclusive retail discounts, and a commitment to flexible working options, we foster a supportive work culture that encourages professional development and community engagement. Here, your contributions are valued, and you have the opportunity to make a meaningful impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Volkswagen or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your passion for the automotive industry! During interviews, share your experiences and what excites you about working with cars and customer service. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Service Manager role. Highlight your experience in the automotive industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe share an example of how you've provided outstanding customer service in the past.
Be Yourself:We’re looking for someone who is open and approachable, so let your personality shine through in your application. Don’t be afraid to show your enthusiasm for the role and the company – we love seeing genuine passion!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Assistant Service Manager position. Plus, it’s super easy!
How to prepare for a job interview at Cooks Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially Volkswagen's values and services. Familiarise yourself with their aftersales department and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Communication Skills
As an Assistant Service Manager, you'll need to communicate effectively with customers and your team. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your problem-solving skills.
✨Highlight Your Leadership Experience
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you managed performance or improved team dynamics. This will show that you can contribute to a high-performance culture.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the dealership's approach to customer satisfaction or how they support employee development. This shows your genuine interest in the role and the company.
