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For Companies At a Glance
- Tasks: Support retail teams, solve problems, and enhance shop experiences daily.
- Company: Join COOK, a vibrant company dedicated to creating a welcoming environment for all.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in retail operations.
- Qualifications: Retail experience preferred; strong communication and problem-solving skills required.
- Other info: Minimum 3 days in the office; diverse and inclusive workplace culture.
The predicted salary is between 24000 - 32000 £ per year.
Retail Ops Coordinator
Sittingbourne
40hrs
£28,
Join our Cook Family Retail Ops Coordinator
£28, based on expreince
Monday to Friday 8.30 to 5pm with some Saturdays and bank holiday as and when required during busy periods, Days off in the week if Saturdays are worked.
We are Flexible but minimum of 3 days in the office either our Sittingbourne or Tonbridge office.
With a love of problem solving and nourishing relationships, you are the beating heart of Retail.
The Retail Operations team plays a vital role in the success of our Retail shops by providing them with the tools to deliver remarkable service to our customers. You will be passionate about Retail, able to work well in a fast paced environment and deliver excellent support to our shop teams every day of the week.
If that sounds like you, we want to hear from you.
Your Team
Support the Retail Ops Manager and Team members by being an active part of the team, willing to roll up your sleeves and get stuck in. Working together to create a remarkable shop experience.
The Role
Be the first line of support for our shops on the phone and via email.
Collaborating with other teams you always seek improvements, are retail focused and support new working practices by providing clear communications and instructions for our shop teams.
Provide high quality written communications for our shop teams through our weekly bulletin, work instruction one pagers and daily emails. Collating key information from across the business and delivering it in a timely manner & digestible format.
Be knowledgeable of our Retail shop operations with an ability to problem solve and act upon issues reported by the shop floor teams. Using your own experience and drawing from the wider teams you will be both reactive and pro-active in helping to minimise disruption that could affect the shop teams and our customers.
Build, develop and maintain relationships across the business and be the bridge between Retail and other HQ departments, so that our shop teams are always kept up to date with what they need to know.
Assist with key Retail projects such as new shop openings and system implementations.
Support the shop teams with Click and Collect and Local Delivery system setups, troubleshooting and customer queries.
Own the Retail Calendar and support the Retail team with events.
Assist with stock management and product recalls.
Day to day administration and queries.
Good to Have
Experience of working in Retail, preferably at a management level.
Confidence in new situations and the ability to solve problems and keep smiling under pressure.
You have great verbal and written communicator with a high standard of spoken and written English and a good level of IT skills in Word, Excel and Outlook.
Highly organised with an eye for detail with the drive and passion to implement and improve current processes where needed.
Able to build and develop good relationships.
Be willing to roll up your sleeves and get stuck in.
Other bits
This is a hybrid role with 3 days minimum in either Sittingbourne or Tonbridge Office
Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
to apply please send your CV to
Retail Ops Coordinator employer: COOK Trading Ltd
Contact Detail:
COOK Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Ops Coordinator
✨Tip Number 1
Familiarise yourself with the retail operations of COOK. Understanding their unique approach to customer service and shop management will help you demonstrate your passion for retail during any discussions.
✨Tip Number 2
Network with current or former employees of COOK on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully solved problems in a retail environment. Highlighting your experience in managing challenges will show that you're ready to support the shop teams effectively.
✨Tip Number 4
Demonstrate your organisational skills by being proactive in your follow-ups after applying. A polite email expressing your enthusiasm for the role can set you apart and keep you on their radar.
We think you need these skills to ace Retail Ops Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, problem-solving skills, and any management roles you've held. Use keywords from the job description to demonstrate your fit for the Retail Ops Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to support shop teams. Mention specific examples of how you've successfully collaborated with others and improved processes in previous roles.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Consider including a brief writing sample if possible, such as a report or email you’ve drafted in a professional context.
Highlight Flexibility and Team Spirit: Emphasise your willingness to work in a hybrid environment and your ability to adapt to changing situations. Mention any experiences where you've worked collaboratively in a team to achieve common goals, especially in fast-paced settings.
How to prepare for a job interview at COOK Trading Ltd
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what you love about retail and how it drives you to provide excellent customer service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully solved problems in a fast-paced environment. Highlight your ability to think on your feet and provide solutions that benefit both the team and customers.
✨Communicate Clearly and Effectively
Since the role involves a lot of communication, practice articulating your thoughts clearly. Be ready to showcase your written communication skills by discussing how you would create bulletins or instructions for the shop teams.
✨Build Relationships
Emphasise your ability to build and maintain relationships across different teams. Share examples of how you've collaborated with others in previous roles to improve processes or support projects.