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For Companies At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and driving sales.
- Company: Join a family-owned B Corp that values sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Proven leadership experience and passion for retail are essential.
- Other info: Be part of a dynamic team with opportunities for personal growth.
The predicted salary is between 31000 - 43400 £ per year.
Location: Petersfield
Hours: 40 Hours Per Week
Pay rate: £31,000 (Yes, this includes paid breaks)
Join Our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
We’re looking for someone who:
- Has experience leading a team of 15+ people
- Has managed a business with £1m+ in sales
- Brings real passion for retail and drive to deliver results
- Can inspire and build a first-class team
- Has proven leadership experience (essential)
The Role:
Remarkable ServiceTo provide first class customer service to every customer, every time, and to lead your team to do the same. To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
Remarkable BusinessDeliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. We are a food business – make sure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
Remarkable PeopleCommunication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Benefits:
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks
- Team meals, events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community
- And many more …
What Cook is About:
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Retail Manager Petersfield employer: COOK Trading Ltd
Contact Detail:
COOK Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager Petersfield
✨Tip Number 1
Get to know the company inside out! Research COOK's values, mission, and products. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you’ve led a team to success or tackled challenges head-on. This will help you demonstrate your proven leadership experience and inspire confidence in your potential.
✨Tip Number 3
Be ready to discuss how you drive sales! Prepare to share strategies you’ve used in the past to boost sales and improve customer service. This shows you’re results-driven and ready to make an impact from day one.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, training opportunities, and how COOK supports its staff. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm for the role.
We think you need these skills to ace Retail Manager Petersfield
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how your experience and passion align with our values. Share specific examples of how you've driven results in previous roles.
Highlight Leadership Experience: Make sure to emphasise your leadership skills. We’re looking for someone who can inspire a team, so include details about your experience managing teams of 15+ people and any successes you’ve had in building strong relationships.
Be Customer-Focused: Remember, customer service is key! In your application, mention how you’ve provided remarkable service in the past and how you plan to lead your team to do the same. We love candidates who put customers first!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at COOK Trading Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and values. Familiarise yourself with their menu and any recent promotions. This will not only show your passion for retail but also help you connect with the interviewers when discussing how you can lead a team to deliver remarkable service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them. Highlighting your experience managing a business with significant sales will demonstrate that you have what it takes to drive results in this role.
✨Emphasise Customer Service
Since the role is all about providing first-class customer service, be ready to discuss your approach to customer interactions. Share stories where you went above and beyond for customers and how you trained your team to do the same. This will show that you understand the importance of customer satisfaction in retail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
