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For Companies At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and driving sales.
- Company: Join COOK, a family-owned B Corp that values sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience leading teams and managing significant sales is essential.
- Other info: Be part of a dynamic team where everyone is valued and encouraged to grow.
The predicted salary is between 31000 - 43400 £ per year.
Location: Newmarket
Hours: 40 Hours Per Week
Pay rate: £31,000 (This includes paid breaks)
Join Our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
Qualifications
- Has experience leading a team of 15+ people
- Has managed a business with £1m+ in sales
- Brings real passion for retail and drive to deliver results
- Can inspire and build a first-class team
- Has proven leadership experience (essential)
The Role
Remarkable Service: To provide first class customer service to every customer, every time, and to lead your team to do the same. To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
Remarkable Business: Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. We are a food business – make sure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
Remarkable People: Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Benefits
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks
- Team meals, events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community
- And many more ….
About Cook
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Retail Manager Newmarket employer: COOK Trading Ltd
Contact Detail:
COOK Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager Newmarket
✨Tip Number 1
Get to know the company inside out! Research COOK's values, mission, and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their ethos.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or tackled challenges. Be ready to share how you inspired your team and drove results—this is key for a Retail Manager role!
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, COOK values remarkable service, so be ready to demonstrate your passion for creating great customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the COOK family. Let’s get you that interview!
We think you need these skills to ace Retail Manager Newmarket
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've driven sales and built relationships with customers in your previous roles. We want to see that spark!
Highlight Your Leadership Experience: Make sure to emphasise your experience leading teams of 15+ people. Talk about how you’ve inspired your team and created a positive work environment. We’re all about remarkable people, so show us how you lead by example!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so don’t be afraid to showcase your skills without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at COOK Trading Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and values. Familiarise yourself with COOK's menu and any recent promotions. This will not only show your passion for retail but also help you connect with the interviewers when discussing how you can lead a team to deliver remarkable service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Think about specific challenges you faced and how you inspired your team to overcome them. This will demonstrate your proven leadership experience and ability to build a first-class team.
✨Be Customer-Centric
During the interview, emphasise your commitment to customer service. Share stories that highlight how you’ve gone above and beyond for customers in previous roles. This aligns perfectly with COOK's focus on treating every customer with courtesy and respect.
✨Understand the Numbers
Brush up on your financial knowledge, particularly around P&L reports and stock management. Be ready to discuss how you’ve managed budgets or driven sales in previous positions. This will show that you can deliver on the financial targets expected in the Retail Manager role.
