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- Tasks: Lead a vibrant shop team, delivering exceptional customer service and driving sales.
- Company: Join the Cook Family in a welcoming and dynamic food business.
- Benefits: Enjoy competitive pay, discounts on fashion, dining, and entertainment, plus smart spending perks.
- Why this job: Make a real impact by creating remarkable experiences for customers every day.
- Qualifications: Proven management experience in retail and a passion for people.
- Other info: 40 hours per week with some weekend shifts; excellent career development opportunities.
The predicted salary is between 28000 - 38000 £ per year.
Exciting opportunity to join our Cook Family in our store in West Dulwich. This role involves 40 hours per week, including some weekend work.
Purpose
Help us create a remarkable food business, with warm welcoming shops and a level of personal service and expertise you don’t find elsewhere. Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales, you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
Remarkable Service
- To provide first-class customer service to every customer, every time, and to lead your team to do the same.
- To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.
- Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
- Train, monitor and review all of your team on Remarkable Service to ensure our customers receive the company standard on every visit.
Remarkable Business
- Deliver all financial targets through your team.
- We are a food business – make sure the shop always looks immaculate, clean and spotless.
- Lead your team to deliver the COOK brand standards and follow all the legal, health and safety and fire procedures.
- Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.
- Understand your P&L report each period and maintain a reporting system for any variances.
- Review your service levels regularly and plan local marketing where necessary.
- Check in deliveries and place orders. Accountable for accurate stock taking every period.
- Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.
Remarkable People
- Maintain and update all training records.
- Train your team in all relevant areas of daily shop procedures.
- Maintain staff records in staff discipline, sickness and holidays.
- Hold daily team briefings to communicate current business requirements and motivate for the task ahead.
- Recruit and train new team members where needed and maintain rotas to adequately cover for absence.
- Carry out meaningful appraisals and ongoing development of the team.
Excellent Benefits
Including our amazing CookieJar with smart spending, discounts on leading fashion & sports shops (New Look 10%), eating out and in (Zizzi’s 10%), cinema tickets, theatre tickets, beauty stores and many more.
The ideal candidate is an experienced manager who is commercially savvy and people-focused. Must be experienced in running a successful shop and driving sales.
Hours: 40 hours per week, including weekend working.
To apply, please send your CV.
Shop Leader in London employer: COOK Trading Ltd
Contact Detail:
COOK Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Leader in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you connect with the team during interviews and show that you're genuinely interested in being part of the Cook Family.
✨Tip Number 2
Practice your people skills! As a Shop Leader, you'll need to lead a team and engage with customers. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Showcase your leadership experience! Be ready to share specific examples of how you've motivated teams, driven sales, and delivered excellent customer service in previous roles. This will demonstrate your capability to lead at Cook.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our remarkable team. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Leader in London
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! We want to see how you connect with our mission of creating a remarkable food business. Share any relevant experiences that highlight your enthusiasm for food and customer service.
Tailor Your CV: Make sure your CV is tailored to the Shop Leader role. Highlight your management experience, especially in retail, and any achievements that demonstrate your ability to drive sales and lead a team. We love seeing specific examples!
Be Personable: Remember, we’re all about remarkable service! Use your application to showcase your personality. A friendly tone can go a long way in making your application stand out. Show us how you would engage with customers and lead your team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Cook Family!
How to prepare for a job interview at COOK Trading Ltd
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with the COOK brand and its values. Understand their products, services, and what makes them unique in the food business. This knowledge will help you demonstrate your passion for the role and show that you’re ready to lead a team that embodies these values.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved customer service. Think about how you motivated your team, handled challenges, and drove sales. Being able to articulate these experiences will highlight your suitability for the Shop Leader position.
✨Emphasise Customer Service Excellence
Since remarkable service is key to this role, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for customers or trained your team to enhance their service skills. This will show that you understand the importance of customer relationships in driving sales.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop’s culture, team dynamics, and expectations for the Shop Leader role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
