Retail Manager Thame

Location: Thame

Hours: 40 Hours Per Week

Pay rate: £33,000 (Yes, this includes paid breaks)

Join Our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

We’re looking for someone who:

• Has experience leading a team of 15+ people
• Has managed a business with £1m+ in sales
• Brings real passion for retail and drive to deliver results
• Can inspire and build a first-class team
• Has proven leadership experience (essential)

The Role

To provide first-class customer service to every customer, every time, and to lead your team to do the same. To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.

Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. We are a food business – make sure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.

Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.

If you tick most of these boxes but not all—don’t stress. We’re all about potential.

Excellent Benefits including:

• Paid breaks
• Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
• Staff profit share
• Wellbeing program
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks
• Team meals, events & away days

Be part of a B-Corp-certified business that values sustainability, people, and the community.

What Cook is About

We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.