Concessions Co-Ordinator - Fixed Term in Sittingbourne

Join Our COOK Family as a Concessions Coordinator - 1 year Fixed Term

Location: Sittingbourne, Kent

Hours: Monday – Friday – 8.30am – 17.00

Pay rate: £26,208.00

Purpose: As part of the Concessions team, you will play a key role in supporting the sales strategy and multiple functions within the Concessions sales channel. You will provide comprehensive administrative and operational support to the following teams: New Business, Field Sales, National, Launch, Office and the Concessions Director.

Responsibilities:

• Coordinate and schedule meetings for internal teams and external visitors, including kitchen tours.
• Keep Qlik, Sell, Unity and other systems up-to-date throughout the year.
• Complete regular sales reports by pulling weekly, monthly, or quarterly data and inputting it into reports or slides.
• Plan key dates and work with other co-ordinators to create a calendar for the whole year.
• Support the Sales Operations Manager to implement and drive EDI & Self Service areas forward to enable more automation and efficiency within the channel.
• Support the Concessions co-ordinators as and when required for product changes, recalls, issues and range queries.
• Manage and maintain stock levels for printed materials, small POS items, team uniform and tasting equipment.
• Support sending sample boxes out after tradeshows and events.
• Plan and organise team events, off-site meetings, and trips.
• Ensure all new tickets are assigned within an agreed timeframe and resolved swiftly.
• Help the New Business team with mapping, and follow-up for new leads.
• Help drive sales by supporting the field sales and launch teams as and when required.
• Book and co-ordinate monthly team meetings including lunch.
• Complete Concessions Manager KPI tracker.
• Wastage and sales reports, account closures, monthly national sales report, rebates and credits, inputting new leads.

Essential:

• Excellent proven organisation, negotiation, and prioritisation skills.
• Excellent interpersonal skills and the ability to communicate well at all levels.
• Ability to use own initiative to problem solve and the mindset to get stuck in to get the job done.
• Good level of written communication.
• Good level of IT skills in Word, Excel, and Outlook.
• Ability to stay calm under pressure, stay in control of a situation and meet critical deadlines.
• Ready to roll up your sleeves and get stuck in when the need arises.
• Prior experience in delivering a good level of customer service.

Good to have:

• Previous sales or co-ordinator role experience.
• B2B relationship intelligence and trading understanding.
• Experience of working with a branded product.
• Previous proven record of overachieving sales targets in a B2B or B2C sales role.

If you tick most of these boxes but not all—we don’t stress. We’re all about potential.

Benefits:

• Paid breaks and free cooked from fresh lunch for all employees.
• Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time.
• Staff profit share.
• Wellbeing program.
• 30% staff discount.
• Access to CookieJar Smart Spending discounts and free food perks.
• Team meals, events & away days.
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

What Cook is About: We’re a proudly independent, family-owned B Corp, which means we care. A lot. About our food, our people, and about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.