At a Glance
- Tasks: Coordinate meetings, manage data, and support sales teams in a dynamic environment.
- Company: Join the COOK family, a B-Corp certified business that values sustainability and community.
- Benefits: Enjoy paid breaks, free lunches, birthday leave, and team events.
- Other info: Great opportunities for personal growth in a friendly, inclusive workplace.
- Why this job: Be part of a supportive team making a real impact in the food industry.
- Qualifications: Strong organisational skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
Join Our COOK Family as a Concessions Coordinator.
Location: Sittingbourne, Kent
Hours: Monday – Friday – 8.30am – 17.00
Pay rate: £27,976.00
Purpose
As part of the Concessions team, you will play a key role in supporting the sales strategy and multiple functions within the Concessions sales channel. You'll provide comprehensive administrative and operational support to the following teams: New Business, Field Sales, National, Launch, Office and the Concessions Director.
Role
- Meetings: Coordinate and schedule meetings for internal teams and external visitors, including kitchen tours.
- Systems and Data Maintenance: Keep Qlik, Sell, Unity and other systems up-to-date throughout the year. Supported by the Sales Operations Manager and Concessions Director.
- Sales Reporting: Complete regular sales reports by pulling weekly, monthly, or quarterly data and inputting it into reports or slides. Data pulled from Qlik.
- Social Media: Plan key dates and work with other co-ordinators to create a calendar for the whole year.
- EDI & Self Service: Support the Sales Operations Manager to implement and drive these two areas forward to enable more automation and efficiency within the channel.
- Product Support: Support the Concessions co-ordinators as and when required for changes, recalls, issues and range queries.
- Stock Management: Manage and maintain stock levels for our printed materials, small POS items, team uniform and tasting equipment.
- Samples: Support sending sample boxes out after tradeshows and events. Twice yearly organise for team samples to be sent out.
- Team Rewards, Event Planning and Celebrations: Plan and organise team events, off-site meetings, and trips.
- Ticketing System Maintenance: Ensure all new tickets are assigned within an agreed timeframe and resolved swiftly. Pull reports for monthly meetings.
- New Business Support: Help the New Business team with mapping, and follow-up for new leads. Ad hoc support as and when needed.
- Launch Support: Help drive sales by supporting the field sales and launch teams as and when required.
- Field Support: Book and co-ordinate monthly team meetings including lunch. Complete Concessions Manager KPI tracker.
- National Support: Wastage and sales reports, account closures. Monthly national sales report. Rebates and credits. Inputting new leads.
Essential
- Excellent proven organisation, negotiation, and prioritisation skills.
- Excellent interpersonal skills and the ability to communicate well at all levels.
- Ability to use own initiative to problem solve and the mindset to get stuck in to get the job done.
- Good level of written communication.
- Good level of IT skills in Word, Excel, and Outlook.
- Ability to stay calm under pressure, stay in control of a situation and meet critical deadlines.
- Ready to roll up your sleeves and get stuck in when the need arises.
- To have prior experience in delivering a good level of customer service.
Good to have
- Previous sales, or co-ordinator role experience.
- B2B relationship intelligence and trading understanding.
- Experience of working with a branded product.
- Previous proven record of overachieving sales targets in a B2B or B2C sales role.
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits include:
- Paid breaks.
- Free cooked from fresh lunch for all employees.
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time.
- Staff profit share.
- Wellbeing program.
- 30% staff discount.
- Access to CookieJar Smart Spending discounts and free food perks.
- Team meals, events & away days.
Be part of a B-Corp-certified business that values sustainability, people, and the community.
What Cook is About
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.
Our vision for COOK is always that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Concessions Co-Ordinator - in Sittingbourne employer: Cook Trading Limited
As a Retail Manager in Witney, you will thrive in a vibrant work culture that prioritises teamwork and customer engagement. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring you can advance your career while enjoying the benefits of a supportive environment. With competitive pay and a focus on work-life balance, we offer a rewarding experience for those passionate about retail and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Co-Ordinator - in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cook Trading Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cook Trading Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concessions Co-Ordinator - in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cook Trading Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cook Trading Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cook Trading Limited!
How to prepare for a job interview at Cook Trading Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
