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For Companies At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer service, and drive sales in our East Sheen shop.
- Company: Join COOK, a family-owned B Corp dedicated to sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Why this job: Be part of a supportive culture that values growth, teamwork, and making a difference.
- Qualifications: Experience in retail management and a passion for people and food are essential.
- Other info: We welcome diverse backgrounds and believe in potential over perfection.
The predicted salary is between 28000 - 36000 £ per year.
Location: East Sheen
Hours: 40 Hours Per Week
Pay rate: £32,000 per year (Yes, this includes paid breaks)
Join Our Retail Team!
Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
The Role
- Remarkable Service
To provide first-class customer service to every customer, every time, and to lead your team to do the same. To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
- Remarkable Business
Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. We are a food business – make sure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
- Remarkable People
Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
Good to Have
The ideal candidate is an experienced manager who is commercially savvy and people focused. Must be experienced in running a successful shop and driving sales. If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks
- Team meals, events & away days
Be part of a B-Corp-certified business that values sustainability, people, and the community.
What Cook is About
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Shop Leader East Sheen employer: Cook Trading Limited
Contact Detail:
Cook Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Leader East Sheen
✨Tip Number 1
Familiarise yourself with the COOK brand and its values. Understanding what makes COOK unique will help you connect with the team and demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or customer service.
✨Tip Number 3
Research the local market in East Sheen. Knowing the community and its preferences can give you an edge in understanding customer needs and tailoring your approach to drive sales effectively.
✨Tip Number 4
Prepare to discuss your experience with financial targets and P&L reports. Being able to articulate how you've met or exceeded financial goals in previous roles will demonstrate your commercial savvy.
We think you need these skills to ace Shop Leader East Sheen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with COOK's commitment to sustainability and community, and provide examples of how you've delivered remarkable service in previous roles.
Showcase Your Leadership Skills: In your application, emphasise your experience in training and developing team members. Highlight any successful initiatives you've led that improved team performance or customer satisfaction.
Demonstrate Product Knowledge: Mention any relevant knowledge of food products or retail trends that could benefit the shop. This shows your enthusiasm for the role and your readiness to engage with customers about menu planning and promotions.
How to prepare for a job interview at Cook Trading Limited
✨Know the Company Values
Before your interview, take some time to understand COOK's values and mission. They pride themselves on being a B Corp and focus on sustainability and community. Showing that you align with these values can set you apart.
✨Demonstrate Customer Service Skills
As a Shop Leader, exceptional customer service is key. Prepare examples of how you've provided remarkable service in the past and how you would lead your team to do the same. Be ready to discuss specific situations where you went above and beyond for customers.
✨Showcase Your Leadership Experience
Highlight your experience in managing teams and driving sales. Be prepared to discuss how you've motivated your team, handled challenges, and developed staff members. This role requires strong leadership, so make sure to convey your ability to inspire others.
✨Understand Financial Targets
Familiarise yourself with basic financial concepts like P&L reports and stock management. Be ready to discuss how you have met financial targets in previous roles and how you plan to achieve them at COOK. This shows that you're not just people-focused but also commercially savvy.
