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For Companies At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and driving sales.
- Company: Join a B-Corp-certified business that values sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and wellness programmes.
- Why this job: Make a real impact in a friendly environment while developing your leadership skills.
- Qualifications: Experience leading teams and managing significant sales is essential.
- Other info: Dynamic role with opportunities for personal growth and team events.
The predicted salary is between 32000 - 34000 £ per year.
Location: Lightwater
Hours: 40 Hours Per Week
Pay rate: £32,000 - £34,000 depending on experience
Join Our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
We’re looking for someone who:
- Has experience leading a team of 15+ people
- Has managed a business with £1m+ in sales
- Brings real passion for retail and drive to deliver results
- Can inspire and build a first-class team
- Has proven leadership experience (essential)
The Role
Remarkable ServiceTo provide first-class customer service to every customer, every time, and to lead your team to do the same. To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
Remarkable BusinessDeliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. We are a food business – make sure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
Remarkable PeopleCommunication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits including:
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks
- Team meals, events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
And many more.
Retail Manager - Lightwater employer: Cook Trading Limited
Contact Detail:
Cook Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Lightwater
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or tackled challenges. When they ask about your experience, you'll be ready to impress them with real-life scenarios that highlight your skills.
✨Tip Number 3
Show off your passion for retail! Talk about what excites you about the industry and how you can bring that energy to their team. Remember, they want someone who can inspire others and create a buzz in the shop!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Manager - Lightwater
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've driven sales and built relationships with customers in your previous roles. We want to see that spark!
Highlight Your Leadership Experience: Make sure to emphasise your experience leading teams of 15+ people. Talk about how you’ve inspired your team and achieved results together. We’re looking for someone who can lead by example, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps to make your achievements stand out. We appreciate clarity, and it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cook Trading Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and services. Familiarise yourself with their menu and any upcoming promotions. This will not only show your passion for retail but also demonstrate that you’re ready to lead a team that knows their stuff.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them. This is crucial since they’re looking for someone with proven leadership experience.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering exceptional customer service. Share stories where you went above and beyond for customers, as this aligns perfectly with their goal of providing remarkable service every time.
✨Understand Financials
Brush up on your knowledge of P&L reports and financial targets. Be prepared to discuss how you’ve managed budgets or driven sales in previous roles. This will show that you can deliver results and maintain a successful retail operation.