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For Companies At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and driving sales.
- Company: Join a family-owned B Corp that values sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience leading teams and managing significant sales is essential.
- Other info: We value potential—apply even if you don't meet every requirement!
The predicted salary is between 31000 - 43400 £ per year.
Location: Henley
Hours: 40 Hours Per Week
Pay rate: £31,000 (Yes, this includes paid breaks)
Join Our Retail Team!
Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
The Role
- Has experience leading a team of 15+ people
- Has managed a business with £1m+ in sales
- Brings real passion for retail and drive to deliver results
- Can inspire and build a first-class team
- Has proven leadership experience (essential)
Responsibilities
Remarkable Service- To provide first class customer service to every customer, every time, and to lead your team to do the same.
- To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.
- Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
- Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.
- We are a food business – make sure the shop always looks immaculate, clean and spotless.
- Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.
- Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.
- Review your service levels regularly and plan local marketing where necessary.
- Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
- Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal.
- You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures.
- Maintain staff records in discipline, sickness and holidays.
- Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
Note: If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Benefits
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks.
- Team meals, events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
- And many more.
What Cook is About
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.
Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Retail Manager Henley in Henley on Thames employer: Cook Trading Limited
Contact Detail:
Cook Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager Henley in Henley on Thames
✨Tip Number 1
Get to know the company inside out! Research COOK's values, mission, and products. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you’ve led a team to success or tackled challenges head-on. We want to hear how you inspire others and drive results—make those experiences shine!
✨Tip Number 3
Be ready to demonstrate your customer service skills. Prepare to role-play scenarios where you provide remarkable service. Show us how you treat customers with courtesy and respect, because that’s what we’re all about!
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you gauge if COOK is the right fit for you. Ask about team dynamics, training opportunities, or how they celebrate successes—let’s make sure it’s a match!
We think you need these skills to ace Retail Manager Henley in Henley on Thames
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've led teams and driven sales in the past. We want to see that you’re not just looking for a job, but that you genuinely care about delivering remarkable service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Highlight Leadership Experience: Since we’re looking for someone with proven leadership skills, make sure to emphasise your experience managing teams. Share stories that showcase how you’ve inspired others and built strong relationships within your team. This is your chance to shine!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our values at COOK.
How to prepare for a job interview at Cook Trading Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and values. Familiarise yourself with their menu and any recent promotions. This will not only show your passion for retail but also help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to achieve results. This is crucial since they’re looking for someone with proven leadership experience.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to treat customers with courtesy and respect, and how you’ve trained your team to do the same. This aligns perfectly with their focus on remarkable service.
✨Understand Financials
Brush up on your knowledge of P&L reports and financial targets. Be prepared to discuss how you’ve managed budgets or driven sales in previous roles. This will demonstrate your capability to deliver on their business goals and maintain a successful retail operation.
