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- Tasks: Join our team to provide exceptional customer service and maintain a welcoming shop environment.
- Company: COOK is a family-owned frozen food company, known for its homemade-quality meals since 1997.
- Benefits: Enjoy paid breaks, free food, discounts, profit sharing, and flexible working options.
- Why this job: Be part of a community-focused company that values collaboration and social impact.
- Qualifications: No experience needed, but a passion for food and customer service is a plus.
- Other info: Must be over 18 due to lone working; 16 hours per week with weekend shifts.
16 hrs per week to cover some weekends. Due to some lone working, you will need to be over 18. There’s more to COOK than food: our shops play active roles in the communities they serve, thanks to the warmth, knowledge, and care of our Retail Team. We’re looking for remarkable people to join us who can host customers in the shop just like they would at home. If that sounds like you, we want to hear from you.
About COOK: COOK is a pioneering frozen food company. Since 1997, we’ve been making remarkable food for your freezer, prepared by hand at our Kitchens in Kent (savoury) and Somerset (puddings) using the same ingredients and techniques you would at home. It means our food looks and tastes homemade, maybe even a bit better. We’re market leaders and, more importantly, our food tastes incredible. We have over 90 shops and a rapidly growing online business. We’re independent (family-owned) and always will be because it allows us to do things the right way, not the fast way. We believe in business as a force for good in society and have certified as one of the UK’s first B Corporations to help us measure what matters when it comes to our impact on our environment, our people, and our community. We share 5% of our annual profits with staff.
Your Team: Support your Shop Manager and team members by being an active part of the team, willing to roll up your sleeves and get stuck in. Work together to create a remarkable shop experience.
The Role:
- Offer remarkable service; the customer is always more important than anything else you are doing.
- Use your knowledge to help customers plan menus or advise on catering for occasions.
- Talk to customers about upcoming offers, products, and promotions.
- Ensure the shop always looks immaculate, clean, and spotless.
- Stock is replenished and rotated, and the freezers are full.
- Be efficient and accurate on the till.
- Understand the shop paperwork, necessary legal checks, and their purpose.
- Open and close the shop and cash up.
- Check in deliveries, place orders, and assist with stock taking as required.
- Maintain a smart appearance with apron and name badge on at all times.
Good to Have: If you are a foodie, that’s great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions. Experience is not necessary, but previous experience of working in retail or in a customer-facing role would be the icing on the cake.
Other bits: Excellent benefits including paid breaks, free food, CookieJar Smart Spending discounts on leading brands, profit share, 30% staff discount, birthdays off, and much more. Due to some lone working, you will need to be over 18. Ask us about flexible working. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities, and different personalities. By collaborating, we can do remarkable things. Whatever your story, if you would like to grow with COOK, please apply.
£12.00 for the engagement period.
Retail Team Member - Clapham employer: COOK Classics
Contact Detail:
COOK Classics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Member - Clapham
✨Tip Number 1
Familiarise yourself with COOK's products and values. Understanding their commitment to quality and community will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your customer service skills. Since the role focuses heavily on providing remarkable service, think of ways to engage customers and make their experience memorable.
✨Tip Number 3
Be prepared to discuss your availability and flexibility. As the position requires covering weekends and some lone working, showing that you're adaptable can set you apart.
✨Tip Number 4
Show enthusiasm for food and community engagement. Even if you lack retail experience, demonstrating a passion for COOK's mission and how you can contribute to the team can make a strong impression.
We think you need these skills to ace Retail Team Member - Clapham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what COOK is looking for in a Retail Team Member. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your suitability for the role. Emphasise any previous retail or customer-facing experience, and include specific examples of how you've provided excellent service.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for food. Mention why you want to work at COOK and how you can contribute to creating a remarkable shop experience.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at COOK Classics
✨Show Your Passion for Food
Since COOK is all about remarkable food, make sure to express your enthusiasm for food during the interview. Share any personal experiences or favourite dishes that resonate with the company's values, and demonstrate your willingness to learn more about their products.
✨Emphasise Customer Service Skills
Highlight any previous experience in customer-facing roles, even if it's informal. Discuss how you prioritise customer satisfaction and provide examples of how you've gone above and beyond to help customers in the past.
✨Demonstrate Team Spirit
COOK values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues to create a positive environment or achieve common goals, showing that you're ready to roll up your sleeves and contribute.
✨Prepare Questions About the Role
Come equipped with thoughtful questions about the Retail Team Member position and COOK as a company. This shows your genuine interest in the role and helps you understand how you can fit into their community-focused culture.
