At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and driving sales.
- Company: Join a B-Corp-certified business that values sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and wellness programmes.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience leading teams and managing significant sales is essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: West Byfleet
Hours: 32 Hours Per Week
Pay rate: £32,000 Pro Rata
Join Our Retail Team!
Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
We’re looking for someone who:
- Has experience leading a team of 15+ people
- Has managed a business with £1m+ in sales
- Brings real passion for retail and drive to deliver results
- Can inspire and build a first-class team
- Has proven leadership experience (essential)
The Role
Remarkable Service
- To provide first-class customer service to every customer, every time, and to lead your team to do the same.
- To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.
- Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
Remarkable Business
- Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.
- We are a food business – make sure the shop always looks immaculate, clean and spotless.
- Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.
- Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.
- Review your service levels regularly and plan local marketing where necessary.
- Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
Remarkable People
- Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal.
- You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures.
- Maintain staff records in discipline, sickness and holidays.
- Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits including:
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks.
- Team meals, events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
- And many more.
Retail Manager West Byfleet employer: Cook-9
Cook-9 in Sittingbourne is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like paid leave for special occasions, a cycle to work scheme, and a generous team member discount, we ensure our staff feel valued and motivated. Join us to be part of a dynamic team where your contributions directly impact the quality of nutrition and food safety.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager West Byfleet
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cook-9, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cook-9!
We think you need these skills to ace Retail Manager West Byfleet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cook-9, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cook-9 and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cook-9 that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cook-9
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
