At a Glance
- Tasks: Provide friendly IT support, troubleshoot issues, and assist with system administration.
- Company: Join one of the UK's leading law firms known for innovation and excellence.
- Benefits: Earn while you learn, with structured training and mentoring from experienced colleagues.
- Other info: Full-time role with opportunities for professional growth and development.
- Why this job: Kickstart your IT career in a supportive, collaborative environment with real-world experience.
- Qualifications: A genuine interest in IT, strong communication skills, and a problem-solving mindset.
The predicted salary is between 18000 - 25000 £ per year.
Coodes LLP has been named one of the UK’s leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments. We’re proud of our Investors in People Silver accreditation, recognising our commitment to supporting long-term, rewarding careers. Our values, professionalism, integrity, teamwork, fairness, enterprise, and excellence are at the heart of everything we do. We foster a collaborative, inclusive environment where everyone’s contribution is valued.
We’re looking for an Apprentice IT Support to join our busy IT team. This is a great opportunity to start your career in IT, earn while you learn, and build real-world experience supporting colleagues across our head office and regional offices. You’ll help provide friendly, practical technical support to users of our IT services, diagnosing issues and resolving queries as quickly as possible. You’ll be supported by experienced colleagues and will receive full training; we’re looking for attitude, curiosity, and potential.
You’ll be part of our IT Team providing support across the business. You’ll learn how to deliver great customer service through our Helpdesk, how to troubleshoot Windows devices and applications, and how to support core collaboration tools.
What you will do:
- Supporting the IT team with day-to-day systems and network administration tasks
- Installing and maintaining hardware and software
- Troubleshooting Windows PCs and supporting business applications
- Logging, tracking and resolving Helpdesk requests in a professional and timely way
- Diagnosing issues, problem solving, and escalating where needed
- Providing general IT support to colleagues (in person, by phone and remotely)
- Supporting IT projects, including rollout of new systems and upgrades
Experience and Qualifications you need:
- A genuine interest in IT and a desire to learn (full training provided)
- Strong communication skills and a customer-focused approach
- A logical, problem-solving mindset and good attention to detail
- Basic familiarity with Windows PCs and Microsoft 365 apps (Word, Excel, Outlook, Teams)
- Own vehicle so able to travel between offices as required
- Level 2 equivalent Maths and English
- Any experience (or keen interest) in Windows Server and basic administration concepts
- Exposure to Microsoft Teams, OneDrive and SharePoint (or willingness to learn)
- Basic networking knowledge (e.g., TCP/IP, VPN, remote desktop concepts)
- Experience dealing with third parties/suppliers or raising support tickets with external providers
- Any experience in a professional services environment (e.g., legal, finance, accountancy) is helpful but not required
You will love this role if:
- You enjoy helping people and solving technical problems
- You are keen to start or build a career in IT with structured support
- You like learning new technologies and gaining hands-on experience
- You want exposure to a professional, fast‑paced working environment
You will be a success if:
- You are curious, proactive, and keen to develop your technical knowledge
- You communicate clearly with both technical and non‑technical users
- You take ownership of tasks and follow issues through to resolution
- You are comfortable learning on the job and adapting to new tools and systems
In return, you’ll receive structured on‑the‑job training, mentoring from experienced IT colleagues, and dedicated time to complete your apprenticeship learning. You’ll gain practical experience across end‑user support, Microsoft 365 tools, devices, and IT service management, with a clear development path and support towards relevant Microsoft fundamentals certifications where appropriate.
Additional benefits include:
- Medical cash plan
- Life assurance
- Holiday trading
- Private medical insurance options
- Cycle to work
- Discounted shopping platform
Location: Truro (with travel to regional offices as required)
Hours: This is a full-time position. 35 hours a week Monday to Friday; however, we welcome applications from candidates looking for alternative working arrangements.
DBS: This vacancy will be subject to a DBS Check.
Apprentice IT Support – Training & Hands-On Tech in Truro employer: Coodes Solicitors
Coodes LLP is an exceptional employer, recognised for its commitment to employee development and a supportive work culture, as evidenced by our Investors in People Silver accreditation. As an Apprentice IT Support, you will benefit from structured on-the-job training, mentoring from experienced colleagues, and opportunities for career growth within a progressive firm that values innovation and teamwork. Located in Truro, you'll enjoy a collaborative environment where your contributions are valued, alongside additional perks such as a medical cash plan and private medical insurance options.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Support – Training & Hands-On Tech in Truro
✨Tip Number 1
Get to know the company! Research Coodes LLP and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role is all about IT support, brush up on your troubleshooting techniques and get familiar with Windows PCs and Microsoft 365 apps. The more confident you are, the better you'll perform in practical assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Coodes.
We think you need these skills to ace Apprentice IT Support – Training & Hands-On Tech in Truro
Some tips for your application 🫡
Show Your Passion for IT:Let us see your genuine interest in IT! Share any personal projects or experiences that highlight your curiosity and eagerness to learn. This will help us understand your motivation and potential.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities we’re looking for. Highlight your communication skills, problem-solving mindset, and any relevant experience with Windows PCs and Microsoft 365 apps.
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your thoughts well. We want to see how you can communicate effectively with both technical and non-technical users.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Coodes Solicitors
✨Research the Company
Before your interview, take some time to learn about Coodes LLP. Understand their values, recent achievements, and what makes them a leading law firm. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Curiosity
Since they’re looking for someone with a desire to learn, be prepared to discuss your interest in IT. Share any relevant experiences or projects you've worked on, even if they're personal or academic. This will demonstrate your proactive attitude and eagerness to grow.
✨Practice Problem-Solving Scenarios
Given the technical nature of the role, think of common IT issues you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your logical mindset and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and the types of projects you might work on. This shows that you’re engaged and serious about finding the right fit for both you and the company.
