At a Glance
- Tasks: Support IT team with systems, troubleshoot issues, and provide friendly tech support.
- Company: Join one of the UK's leading law firms known for innovation and excellence.
- Benefits: Earn while you learn, with structured training and a range of employee benefits.
- Other info: Full-time role with opportunities for professional growth and development.
- Why this job: Kickstart your IT career in a supportive, collaborative environment with real-world experience.
- Qualifications: Genuine interest in IT, strong communication skills, and a problem-solving mindset.
Coodes LLP has been named one of the UK’s leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments. We’re proud of our Investors in People Silver accreditation, recognising our commitment to supporting long-term, rewarding careers. Our values, professionalism, integrity, teamwork, fairness, enterprise, and excellence are at the heart of everything we do. We foster a collaborative, inclusive environment where everyone’s contribution is valued.
We’re looking for an Apprentice IT Support to join our busy IT team. This is a great opportunity to start your career in IT, earn while you learn, and build real-world experience supporting colleagues across our head office and regional offices. You’ll help provide friendly, practical technical support to users of our IT services, diagnosing issues and resolving queries as quickly as possible. You’ll be supported by experienced colleagues and will receive full training; we’re looking for attitude, curiosity, and potential.
You’ll be part of our IT Team providing support across the business. You’ll learn how to deliver great customer service through our Helpdesk, how to troubleshoot Windows devices and applications, and how to support core collaboration tools.
What you will do:
- Supporting the IT team with day-to-day systems and network administration tasks
- Installing and maintaining hardware and software
- Troubleshooting Windows PCs and supporting business applications
- Logging, tracking and resolving Helpdesk requests in a professional and timely way
- Diagnosing issues, problem solving, and escalating where needed
- Providing general IT support to colleagues (in person, by phone and remotely)
- Supporting IT projects, including rollout of new systems and upgrades
Experience and Qualifications you need:
- A genuine interest in IT and a desire to learn (full training provided)
- Strong communication skills and a customer-focused approach
- A logical, problem-solving mindset and good attention to detail
- Basic familiarity with Windows PCs and Microsoft 365 apps (Word, Excel, Outlook, Teams)
- Own vehicle so able to travel between offices as required
- Level 2 equivalent Maths and English
- Any experience (or keen interest) in Windows Server and basic administration concepts
- Exposure to Microsoft Teams, OneDrive and SharePoint (or willingness to learn)
- Basic networking knowledge (e.g., TCP/IP, VPN, remote desktop concepts)
- Experience dealing with third parties/suppliers or raising support tickets with external providers
- Any experience in a professional services environment (e.g., legal, finance, accountancy) is helpful but not required
You will love this role if:
- You enjoy helping people and solving technical problems
- You are keen to start or build a career in IT with structured support
- You like learning new technologies and gaining hands-on experience
- You want exposure to a professional, fast-paced working environment
You will be a success if:
- You are curious, proactive, and keen to develop your technical knowledge
- You communicate clearly with both technical and non-technical users
- You take ownership of tasks and follow issues through to resolution
- You are comfortable learning on the job and adapting to new tools and systems
In return, you’ll receive structured on-the-job training, mentoring from experienced IT colleagues, and dedicated time to complete your apprenticeship learning. You’ll gain practical experience across end-user support, Microsoft 365 tools, devices, and IT service management, with a clear development path and support towards relevant Microsoft fundamentals certifications where appropriate.
Additional benefits include:
- Medical cash plan
- Life assurance
- Holiday trading
- Private medical insurance options
- Cycle to work
- Discounted shopping platform
Location: Truro (with travel to regional offices as required)
Hours: This is a full-time position. 35 hours a week Monday to Friday; however, we welcome applications from candidates looking for alternative working arrangements.
DBS: This vacancy will be subject to a DBS Check.
Apprentice IT Support – Training & Hands-On Tech in Cornwall employer: Coodes Solicitors
Coodes LLP is an exceptional employer, recognised for its commitment to employee development and a supportive work culture, as evidenced by our Investors in People Silver accreditation. As an Apprentice IT Support, you will benefit from structured on-the-job training, mentoring from experienced colleagues, and opportunities for career growth within a progressive law firm that values innovation and teamwork. Located in Truro, with the chance to travel to regional offices, you'll enjoy a collaborative environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Support – Training & Hands-On Tech in Cornwall
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Coodes Solicitors.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Coodes Solicitors is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Coodes Solicitors, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Coodes Solicitors directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Support – Training & Hands-On Tech in Cornwall
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Coodes Solicitors want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Coodes Solicitors, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Coodes Solicitors
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
