At a Glance
- Tasks: Manage front-of-house, handle calls, and support client enquiries at a leading law firm.
- Company: Coodes LLP, a top-rated law firm known for innovation and excellence.
- Benefits: Competitive salary, pension plan, annual bonus, medical cash plan, and more.
- Other info: Great opportunities for personal development and career advancement.
- Why this job: Join a progressive team and make a real impact on client experiences.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
The predicted salary is between 20250 - 24750 £ per year.
- Location: St Austell
- Salary: Salary subject to skills
Coodes LLP has been named one of the UK's leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments.
We are proud of our Investors in People Silver accreditation, recognising our commitment to supporting long-term, rewarding careers.
Whether you are just starting out or looking to take the next step, we will help you thrive.
Our values of professionalism, integrity, teamwork, fairness, enterprise and excellence are at the heart of everything we do.
We foster a collaborative and inclusive environment where everyone's contribution is valued.
While our history is long, our mindset is modern.
We are known as one of the most progressive firms in the region, with a strong reputation for innovation and excellence in client service.
At Coodes, you will work alongside some of the region's most respected legal professionals, delivering outstanding service to clients across the South West.
Due to continued growth and the opportunities this presents, an exciting opportunity has arisen to join one of the leading law firms in Cornwall and Devon as a Client Services Co-Ordinator.
This role is integral to delivering an exceptional first impression of Coodes.
As the first point of contact for clients, visitors and callers, you will play a key role in ensuring enquiries are handled professionally and efficiently while supporting the wider business.
What You Will Do
- Manage the front-of-house function for the St Austell office, providing a welcoming and professional client experience.
- Handle incoming telephone calls, directing enquiries and taking accurate messages using Microsoft Teams.
- Support client enquiry triage and routing, ensuring clients reach the most appropriate team.
- Provide administrative and operational support to the Central Support team during quieter periods.
Experience And Qualifications You Need
- Previous experience in a reception, customer service, call handling or administrative role.
- Excellent communication skills, both face-to-face and over the telephone.
- Strong organisational skills with the ability to manage competing priorities.
- Good IT skills, including experience using Microsoft Office applications.
- You Will Love This Role If
- You enjoy building positive relationships and providing outstanding service.
- You thrive in a busy environment where no two days are the same.
- You take pride in being organised, proactive and dependable.
- You enjoy working collaboratively as part of a supportive team.
- You Will Be a Success If
- You consistently provide a professional and friendly experience for clients and visitors.
- You can confidently manage and prioritise a high volume of enquiries.
- You have excellent attention to detail and follow tasks through to completion.
- You embrace our values and contribute positively to our culture and team environment.
The role offers exceptional opportunities for personal development and advancement within a successful and well-established firm.
Our Business Support teams are fundamental to the success of Coodes.
They provide the seamless administrative, operational, and client service support that underpins everything we do.
We value the expertise, professionalism, and dedication of our support colleagues and recognise the important role they play in delivering an outstanding experience for both clients and staff.
- Additional Benefits Include
- Group pension plan
- Annual bonus scheme
- Medical cash plan
- Life assurance
- Holiday trading
- Private medical insurance options
- Cycle to work
- Discounted shopping platform
- Location
- St Austell office
- Hours
This is a full time position - 37.5 hours a week Monday to Friday 08:30 - 17:00.
Applications close
Applications will be reviewed as they are received, and interviews may be held before the closing date.
We reserve the right to close this vacancy early if a suitable candidate is appointed, so early application is encouraged.
DBS
This vacancy will be subject to a DBS Check.
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Client Service Co-Ordinator employer: Coodes Solicitors
Coodes LLP is an exceptional employer, recognised as one of the UK’s leading law firms with a strong commitment to employee development and a collaborative work culture. Located in St Austell or Truro, this role offers a structured apprenticeship within a supportive team, providing valuable skills and opportunities for career advancement in a progressive legal environment. With benefits such as a medical cash plan, life assurance, and a holiday trading scheme, Coodes prioritises the well-being and growth of its employees while fostering a modern mindset that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coodes Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coodes Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coodes Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Coodes Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coodes Solicitors!
How to prepare for a job interview at Coodes Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
