At a Glance
- Tasks: Support the IT team with systems, troubleshooting, and providing friendly tech assistance.
- Company: Join Coodes LLP, a top UK law firm known for innovation and teamwork.
- Benefits: Earn while you learn with structured training, mentoring, and great perks.
- Other info: Full-time role with opportunities for professional growth and development.
- Why this job: Kickstart your IT career in a supportive, dynamic environment with real-world experience.
- Qualifications: A passion for IT, strong communication skills, and a problem-solving mindset.
The predicted salary is between 18000 - 25000 £ per year.
Coodes LLP has been named one of the UK’s leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments. We’re proud of our Investors in People Silver accreditation, recognising our commitment to supporting long‑term, rewarding careers. Our values, professionalism, integrity, teamwork, fairness, enterprise, and excellence are at the heart of everything we do. We foster a collaborative, inclusive environment where everyone’s contribution is valued.
We’re looking for an Apprentice IT Support to join our busy IT team. This is a great opportunity to start your career in IT, earn while you learn, and build real‑world experience supporting colleagues across our head office and regional offices. You’ll help provide friendly, practical technical support to users of our IT services, diagnosing issues and resolving queries as quickly as possible. You’ll be supported by experienced colleagues and will receive full training; we’re looking for attitude, curiosity and potential.
You’ll be part of our IT Team providing support across the business. You’ll learn how to deliver great customer service through our Helpdesk, how to troubleshoot Windows devices and applications, and how to support core collaboration tools.
What you will do:
- Supporting the IT team with day‑to‑day systems and network administration tasks
- Installing and maintaining hardware and software
- Troubleshooting Windows PCs and supporting business applications
- Logging, tracking and resolving Helpdesk requests in a professional and timely way
- Diagnosing issues, problem solving, and escalating where needed
- Providing general IT support to colleagues (in person, by phone and remotely)
- Supporting IT projects, including rollout of new systems and upgrades
Experience and Qualifications you need:
- A genuine interest in IT and a desire to learn (full training provided)
- Strong communication skills and a customer‑focused approach
- A logical, problem‑solving mindset and good attention to detail
- Basic familiarity with Windows PCs and Microsoft 365 apps (Word, Excel, Outlook, Teams)
- Own vehicle so able to travel between offices as required
- Level 2 equivalent Maths and English
- Any experience (or keen interest) in Windows Server and basic administration concepts
- Exposure to Microsoft Teams, OneDrive and SharePoint (or willingness to learn)
- Basic networking knowledge (e.g., TCP/IP, VPN, remote desktop concepts)
- Experience dealing with third parties/suppliers or raising support tickets with external providers
- Any experience in a professional services environment (e.g., legal, finance, accountancy) is helpful but not required
You will love this role if:
- You enjoy helping people and solving technical problems
- You are keen to start or build a career in IT with structured support
- You like learning new technologies and gaining hands‑on experience
- You want exposure to a professional, fast‑paced working environment
You will be a success if:
- You are curious, proactive, and keen to develop your technical knowledge
- You communicate clearly with both technical and non‑technical users
- You take ownership of tasks and follow issues through to resolution
- You are comfortable learning on the job and adapting to new tools and systems
In return, you’ll receive structured on‑the‑job training, mentoring from experienced IT colleagues, and dedicated time to complete your apprenticeship learning. You’ll gain practical experience across end‑user support, Microsoft 365 tools, devices, and IT service management, with a clear development path and support towards relevant Microsoft fundamentals certifications where appropriate.
Additional benefits include:
- Medical cash plan
- Life assurance
- Holiday trading
- Private medical insurance options
- Cycle to work
- Discounted shopping platform
Location: Truro (with travel to regional offices as required)
Hours: This is a full-time position. 35 hours a week Monday to Friday; however, we welcome applications from candidates looking for alternative working arrangements.
DBS: This vacancy will be subject to a DBS Check.
Apprentice IT Support employer: Coodes Solicitors
Coodes LLP is an exceptional employer, recognised for its commitment to employee development and a supportive work culture, as evidenced by our Investors in People Silver accreditation. As an Apprentice IT Support, you'll benefit from structured on-the-job training, mentoring from experienced colleagues, and opportunities for career growth within a progressive law firm that values innovation and teamwork. Located in Truro, with the chance to travel to regional offices, you'll gain hands-on experience in a dynamic environment while enjoying additional perks like a medical cash plan and private medical insurance options.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local IT meetups, or join online forums. You never know who might have a lead on an opportunity or can give you insider tips about Coodes LLP.
✨Tip Number 2
Prepare for your interview by researching Coodes LLP and their values. Show us that you understand their commitment to innovation and teamwork, and be ready to discuss how you can contribute to their IT team.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be troubleshooting tech issues, try simulating common IT problems with friends or family. This will help you feel more confident when faced with real challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Coodes LLP.
We think you need these skills to ace Apprentice IT Support
Some tips for your application 🫡
Show Your Passion for IT:Let us see your genuine interest in IT! Share any personal projects or experiences that highlight your curiosity and eagerness to learn. This will help us understand your motivation and fit for the role.
Tailor Your Application:Make sure to customise your application to reflect our values and the specific skills mentioned in the job description. Highlight your customer service experience and problem-solving abilities, as these are key to thriving in our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see how you can contribute to our IT team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Coodes LLP!
How to prepare for a job interview at Coodes Solicitors
✨Know Your Tech Basics
Brush up on your knowledge of Windows PCs and Microsoft 365 apps. Be ready to discuss how you've used these tools in the past or how you plan to learn about them. Showing a genuine interest in IT will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of times you've solved technical issues, whether at school or in personal projects. Highlight your logical thinking and attention to detail, as these are key traits for an Apprentice IT Support role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to support both technical and non-technical users, so demonstrating your ability to communicate effectively will be crucial during the interview.
✨Demonstrate Your Curiosity
Express your eagerness to learn and grow within the IT field. Discuss any new technologies you're excited about or any self-study you've done. This shows that you're proactive and ready to take ownership of your learning journey.
