Receptionist - Conyers School (SPARK Education Trust)

Job Purpose: The School Receptionist acts as the first point of contact for all visitors to the school, including parents, staff, and pupils. As the 'face' of the school, the post-holder is required to provide a welcoming, courteous, and professional reception service at all times, ensuring that the school is represented in a consistently positive and professional manner. The role requires an organised and efficient individual with the ability to prioritise tasks, manage competing demands, and work flexibly in response to the needs of the school. The successful candidate must demonstrate a proactive and solution-focused approach, with the ability to manage a wide range of enquiries and interactions effectively, while maintaining a high level of professionalism, discretion, and composure in all circumstances. This includes the ability to remain resilient and appropriately assertive when managing challenging, sensitive, or demanding situations.

Benefits: A digitally innovative iPads for Learning school with excellent facilities. A collaborative and supportive team ethos across the school. A strong focus on staff wellbeing, with events and activities throughout the year. Free annual flu vaccination voucher.

The Trust is committed to safer recruitment practices, and all pre-employment checks will be completed before any appointment is confirmed. This post is subject to an enhanced DBS check. It is also exempt from the Rehabilitation of Offenders Act 1974. An online search will be conducted for all shortlisted candidates to identify any publicly available information that may be relevant to the recruitment process.

About the School: We are seeking to appoint an experienced and committed Receptionist who will embrace an inclusive attitude to education, is looking for a new challenge and wants to be part of driving continued improvements in our school. The school offers a positive and caring ethos and working atmosphere, friendly children eager to learn and achieve, an aspirational curriculum for all students, a committed, enthusiastic and supportive staff team, excellent support from the Governing Body, the staff and parents/carers, and opportunities for career development.

Responsibilities & Duties: As the first point of contact for all visitors to the school, this role requires the following duties:

• Provide a welcoming, courteous, and professional reception service at all times, ensuring the school is represented consistently positively.
• Organise and manage a wide range of enquiries, interactions, calls, emails, and visitors, prioritising tasks to meet the needs of the school.
• Support a range of administrative duties, maintaining accurate records and organisational tasks efficiently.
• Maintain professionalism, discretion, and composure in all circumstances, including handling challenging, sensitive, or demanding situations with resilience and assertiveness.
• Manage competing demands and work flexibly in response to the needs of the school.

Qualifications & Skills: Strong interpersonal and communication skills. Ability to remain calm under pressure and handle challenging conversations confidently. Resilient and emotionally intelligent, with a professional and composed approach. Able to manage difficult or demanding interactions in a firm but courteous manner. Highly organised with good attention to detail. Strong IT skills and experience with maintaining accurate records. Professional, nurturing, and resilient approach, with a calm, understanding, and friendly personality. Confidence to handle sensitive and challenging situations with discretion and professionalism.

Additional Information: This role involves regular interaction with parents and members of the public. The successful candidate must be confident in managing a wide range of behaviours and maintaining professionalism at all times, including in challenging situations. Join an exceptional team at Conyers – a thriving, positive school where your work makes a real difference to our young people and the wider community. At Conyers, we recognise effort, reward success, and nurture perseverance. We develop independent, determined students who are confident, creative, and empathetic. Together, we make a positive difference.