At a Glance
- Tasks: Answer calls, process referrals, and manage invoices in a fast-paced environment.
- Company: Conwy Telecare Service, dedicated to helping individuals stay safe and independent.
- Benefits: Free Welsh language classes, supportive team, and opportunities for personal growth.
- Other info: Welsh language skills are a plus, and applications in both languages are welcome.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No prior experience needed; just a willingness to learn and communicate.
The predicted salary is between 24000 - 28000 £ per year.
Location: Bae Colwyn / Llanfairfechan (Colwyn Bay / Llanfairfechan)
Job Overview: Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as personal alarm systems or sensors. Based within the Information, Advice & Assistance Section, you will be the first point of contact for a team that manages a fast‑paced workflow.
Responsibilities:
- Answering calls from customers, referrers and third‑party organisations.
- Processing referrals.
- Raising and cancelling invoices.
- Signposting to relevant information sources, services or organisations.
Qualifications / Experience: An understanding of social care can be learned “on the job” if you have no previous experience.
Language Requirements: The ability to communicate in Welsh is desirable. We are committed to our Welsh language and are proud of our Welsh culture. Applications in both Welsh and English will be treated equally. We offer free Welsh language classes at all levels, available face‑to‑face and online.
Contact Manager details for informal discussion: Lindsay Duncalf, Team Manager (Lindsay.duncalf@conwy.gov.uk / 01492 577813)
Telecare Admin & Finance Officer employer: CONWY COUNTY BOROUGH COUNCIL
Conwy Telecare Service is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the beautiful locations of Bae Colwyn and Llanfairfechan. With a strong commitment to employee development, we offer opportunities for growth and training, including free Welsh language classes, ensuring that our team is well-equipped to provide vital support to our community. Join us to make a meaningful impact while enjoying a collaborative culture that values your contributions and promotes independence for those we serve.
Contact Details:
CONWY COUNTY BOROUGH COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Admin & Finance Officer
✨Tip Number 1
Get to know the company! Research Conwy Telecare Service and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact, being clear and friendly on the phone is key. Try role-playing with a friend to get comfortable with answering calls and processing referrals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the team and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Conwy Telecare Service.
We think you need these skills to ace Telecare Admin & Finance Officer
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us know why you're excited about supporting individuals to stay safe and independent. Share any personal experiences or motivations that drive you to work in social care.
Be Clear and Concise:We love a well-structured application! Make sure to keep your points clear and to the point. Use bullet points if necessary to highlight your skills and experiences that match the job description.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Telecare Admin & Finance Officer role. Highlight relevant experience, especially in processing referrals and managing fast-paced workflows.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Telecare Admin & Finance Officer. Familiarise yourself with the tasks like processing referrals and handling invoices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Your Communication Skills
Since you'll be the first point of contact for customers and third-party organisations, practice clear and concise communication. Think about how you would handle calls and what information you might need to provide. If you can, try to incorporate some Welsh phrases to demonstrate your commitment to the language.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics or the technology used in the service. This shows that you’re engaged and eager to learn more about how you can contribute to the team.
✨Show Your Passion for Social Care
Even if you don’t have direct experience, express your enthusiasm for helping individuals stay safe and independent. Share any relevant experiences or skills that could translate well into this role, and highlight your willingness to learn on the job.
