At a Glance
- Tasks: Handle high-volume calls and provide accurate information to callers.
- Company: Join a supportive team in the Information, Advice and Assistance service.
- Benefits: Regular supervision, training opportunities, and employee perks.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping people access vital information.
- Qualifications: Strong communication skills; Welsh language ability is a plus.
The predicted salary is between 24000 - 28000 € per year.
We are looking for a top notch administrator and experienced call handler, with a background in dealing with high volume workload and juggling conflicting demands. Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you! The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Key Responsibilities:
- Answer high‑volume telephone queries and gather accurate information from callers.
- Identify the most appropriate next steps, make referrals and/or signpost callers to the right help.
- Maintain resilience and confidence when dealing with challenging situations.
- Work within a team and adapt to changing priorities at a fast pace.
Qualifications:
- Strong communication skills in English (essential). Ability to converse with customers in Welsh is desirable.
- Experience dealing with high volume workloads and juggling conflicting demands.
- Background in social care is advantageous but can be learned on the job.
- A satisfactory Disclosure and Barring Service (DBS) check is required.
Benefits:
- Regular supervision from your Team Manager.
- Access to training through the Social Care and Corporate training programmes, and external training if appropriate.
- A safe and supportive working environment with robust employee policies.
- Employee benefits including Conwy Rewards and Conwy Ffit.
- Workplace located in a purpose‑built office close to shops, quality food outlets and good coffee.
Equal Opportunities: We welcome applications from all backgrounds and look forward to a diverse workforce. All successful applicants will be considered for all positions regardless of age, gender, race, disability, religious belief or sexual orientation.
Single Point of Access Officer (Welsh Desirable) employer: CONWY COUNTY BOROUGH COUNCIL
Join our dedicated team as a Single Point of Access Officer, where you'll thrive in a supportive and dynamic work environment. We prioritise employee growth with access to comprehensive training programmes and regular supervision, ensuring you feel confident in your role while making a meaningful impact in the community. Located in a purpose-built office near shops and quality food outlets, we foster a culture of inclusivity and resilience, welcoming applicants from all backgrounds and offering opportunities to enhance your Welsh language skills.
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Single Point of Access Officer (Welsh Desirable)
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experiences and how they relate to the role of a Single Point of Access Officer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Single Point of Access Officer (Welsh Desirable)
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage high volumes of work and conflicting demands, so give us examples that showcase your ability to juggle tasks effectively.
Communicate Clearly:Since this role involves a lot of phone interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Single Point of Access Officer role by mentioning relevant experiences and skills that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Single Point of Access Officer. Familiarise yourself with the job description and think about how your skills align with the requirements, especially around handling high-volume workloads and dealing with conflicting demands.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently. You might want to simulate phone calls with a friend or family member, focusing on gathering information and responding to queries effectively. If you can converse in Welsh, brush up on that too!
✨Show Your Resilience
Be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you maintained your composure under pressure. This will demonstrate your ability to stay resilient and confident, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle high-pressure situations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
