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- Tasks: Respond to calls and support vulnerable people in critical situations.
- Company: Galw Gofal, a bilingual 24/7 call monitoring service.
- Benefits: Generous rewards package, including pension scheme and staff discounts.
- Other info: Full training provided with opportunities for hybrid working after probation.
- Why this job: Make a real difference in people's lives while working in a fast-paced environment.
- Qualifications: Positive attitude, excellent communication skills, and fluency in Welsh and English.
The predicted salary is between 30000 - 40000 £ per year.
Work base: Coed Pella, Colwyn Bay.
Looking for a Role That Makes a Real Difference? Galw Gofal is a bilingual, 24/7 call monitoring service that supports older and vulnerable people through Telecare, helping them live independently. We also provide out-of-hours call handling for a wide range of services, including housing repairs, social services, highways, homelessness, and emergency events, on behalf of councils, housing associations, and private businesses.
As part of our growing team, you’ll play a vital role in responding to calls that range from general enquiries to life-critical situations such as medical emergencies, falls, and house fires. You’ll be supporting services that truly matter.
We’re looking for a self-motivated individual to join our team of Call Response & Support Officers. If you’re someone who thrives in a fast-paced environment and wants to make a meaningful impact, this could be the role for you.
What We Offer
- A generous rewards package including:
- Local Government Pension Scheme
- Occupational Sick Pay
- Salary sacrifice schemes (cars, Cycle to Work)
- Cashback healthcare
- Staff discounts
- Opportunities for hybrid working after a 6‑month probation period
- Full training and ongoing support
What You’ll Need
- A positive attitude and excellent communication skills
- A good standard of education and IT skills
- Confidence using your own initiative
- High levels of integrity and confidentiality due to the sensitive nature of the work
- The ability to communicate fluently in both English and Welsh
Safeguarding and Recruitment
Conwy is committed to safeguarding. All qualifications and references will be verified, and the successful applicant will be subject to vetting in line with BS7858 standards.
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in‑person and online to support you.
Call Response & Support Officer in London employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Response & Support Officer in London
✨Tip Number 1
Get to know the company! Research Galw Gofal and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face. This will boost your confidence and prepare you for those life-critical situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Galw Gofal. Don’t miss out on this opportunity!
We think you need these skills to ace Call Response & Support Officer in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Call Response & Support Officer. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and get straight to the point about why you’re the perfect candidate for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Response & Support Officer. Familiarise yourself with the types of calls you might handle and the services provided by Galw Gofal. This will help you demonstrate your genuine interest in the role and show that you're ready to make a difference.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Whether it's handling difficult situations or providing clear information, be ready to share specific instances that highlight your skills, especially in both English and Welsh.
✨Demonstrate Your Initiative
This role requires a self-motivated individual, so think of times when you've taken the initiative in previous jobs. Be prepared to discuss how you’ve solved problems independently or improved processes. This will show that you can thrive in a fast-paced environment and are ready to support vulnerable individuals.
✨Emphasise Your Integrity and Confidentiality
Given the sensitive nature of the work, it’s crucial to convey your understanding of confidentiality and integrity. Prepare to discuss how you’ve handled sensitive information in the past and why these values are important in a role like this. This will reassure the interviewers that you take these responsibilities seriously.