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- Tasks: Assist customers with ticket purchases and restaurant bookings in a lively venue.
- Company: Venue Cymru, the largest entertainment venue in the region.
- Benefits: Flexible hours, supportive environment, and free Welsh language classes.
- Why this job: Join a vibrant team and be part of exciting events and shows.
- Qualifications: Welsh language skills are essential; IT and customer service experience preferred.
- Other info: Work in a dynamic atmosphere with opportunities to learn and grow.
Overview
Gweithle/location: Venue Cymru. Owning details: Oes gennych chi sgiliau TG da a96 gallu i ddysgu sut i ddefnyddio ein systemau / tiliau? Ydych chi’n aelod cyfeillgar o d f4im, sy’n gallu cynnig gwasanaeth cwsmeriaid da i f4r? Fyddech chi’n mwynhau bod yn rhan o awyrgylch prysur sy’n cynnal y gigs, y sioeau a f4 f4n diweddaraf? Venue Cymru yw lleoliad adloniant a digwyddiadau mwyaf y rhanbarth ac fel Cynorthwyydd Gwasanaethau i Gwsmeriaid mi fyddwch chi’n gweithio yn ein swyddfa docynnau brysur yn helpu ein cwsmeriaid i brynu tocynnau ar gyfer sioeau neu archebu bwrdd yn ein bwyta, yn ogystal e0404 f4n croesawu pobl sy’n mynd i gynadleddodd a digwyddiadau eraill.
Fe fydd y swydd wedi’i lleoli yn Venue Cymru yn bennaf ond y bydd angen ar adegau i weithio yn Theatr Colwyn, Bae Colwyn sydd yn gyfleuster e0 400 o seddi sy’n hwyluso rhaglen brysur o sioeau ffilm a chynyrchiadau byw.
Responsibilities
- Welsh Language Skills: Essential – The ability to hold a conversation in Welsh is essential for this post. We welcome applications by Welsh learners. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
- Work base: Venue Cymru
- Do you have good IT skills and the ability to learn to use our systems / tills? Are you a friendly team player, capable of offering great customer service to the public?
- Would you enjoy being part of a buzzing atmosphere hosting the latest gigs, shows and events?
- Venue Cymru is the region’s largest entertainment and events venue so as a Customer Services Assistant you would find yourself working both in our busy box office helping our patrons purchasing tickets for our shows or booking a table in our restaurant, as well as at reception welcoming our many conference and event delegates.
- The role will mainly be based at Venue Cymru but there will be a requirement on occasions to work at Theatr Colwyn, Colwyn Bay which is a vibrant 400 seat venue facilitating a busy programme of both film shows and live productions.
- You will work on an annualised hours contract, working an average of 20 hours a week arranged on a shift rota basis and includes weekend, evening and bank holiday working.
- Manager details for informal discussion: Amy Pearson, Box Office Manager (Amy.pearson@veneucymru.co.uk / 01492 879771)
Qualifications
Gofynion y Gymraeg: Hanfodol – Maee mae gennych chi allu i siarad Cymraeg yn hanfodol ar gyfer y swydd hon. Croesewir ceisiadau gan rai sy e40 yn dysgu a0yr Gymraeg. Rydym ni wedi ymrwymo i\’r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na f4r f4 yn cael eu trin yn llai ffafriol nag0ei gilydd. Rydym yn brwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Additional qualifications: IT skills, customer service experience, ability to learn systems, and flexibility to work weekends, evenings and bank holidays.
Benefits/Additional Information
Gwybodaeth ychwanegol: Busnes lleol cynhwysol a chanolbwyntio ar ddiwylliant Cymreig. Show case: roddir cefnogaeth i ddefnyddio Cymraeg ar bob lefel.
Contact
Manager details for informal discussion: Amy Pearson, Box Office Manager (Amy.pearson@veneucymru.co.uk / 01492 879771)
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Customer Service Assistant employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Venue Cymru and Theatr Colwyn. This way, when you chat with the hiring manager or during interviews, you can show off your knowledge about their events and atmosphere.
✨Tip Number 2
Practice your Welsh! Since speaking Welsh is essential for this role, brush up on your language skills. Even if you're a learner, showing your effort can really impress the team.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from past experiences where you’ve gone above and beyond for customers. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Venue Cymru!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Welsh Skills: Since speaking Welsh is essential for this role, make sure to highlight your language skills in your application. If you're a learner, don’t hesitate to mention that too – we love supporting those who are keen to improve!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use keywords from the description to show us you understand what we're looking for in a Customer Service Assistant.
Be Friendly and Approachable: We’re all about great customer service, so let your personality shine through in your application. Share any relevant experiences where you’ve provided excellent service or worked well in a team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is a big plus for this role.
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Brush Up on Your Welsh
Since the role requires you to converse in Welsh, make sure you're comfortable speaking it. Practise common phrases and responses that might come up during customer interactions. This will show your commitment to the language and the culture.
✨Know the Venue Inside Out
Familiarise yourself with Venue Cymru and Theatr Colwyn. Understand their events, seating arrangements, and ticketing systems. Being knowledgeable about the venue will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond for a customer. This will help you illustrate your ability to handle various scenarios effectively.
✨Be Ready for Shift Work Questions
Since the job involves working evenings, weekends, and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the shift rota, which is crucial for this role.