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For Companies At a Glance
- Tasks: Provide exceptional customer service to residents and visitors in person and over the phone.
- Company: Local government authority in Conwy with a commitment to public service.
- Benefits: Part-time hours, supportive team environment, and community impact.
- Why this job: Join a dedicated team and make a difference in your community.
- Qualifications: Fluent in Welsh, NVQ level 2 education, and ICT skills.
A local government authority in Conwy is seeking a Customer Information Assistant to provide exceptional service to customers. The role involves handling enquiries from residents and visitors by phone and in person.
Candidates must have NVQ level 2 education, ICT skills, and should be fluent in Welsh. This part-time position offers an opportunity to join a dedicated team committed to excellent public service.
Welsh-Speaking Customer Information Advisor (Part-Time) in Conwy employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh-Speaking Customer Information Advisor (Part-Time) in Conwy
✨Tip Number 1
Make sure you know the ins and outs of the role. Research the local government authority in Conwy and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in providing exceptional service.
✨Tip Number 2
Practice your Welsh! Since fluency is a must, brush up on your language skills before any interviews. You could even role-play common customer enquiries with a friend to build your confidence.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the team is like and what they value in a Customer Information Advisor. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in public service.
We think you need these skills to ace Welsh-Speaking Customer Information Advisor (Part-Time) in Conwy
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluency in Welsh, make sure to highlight your language skills right at the start of your application. We want to see how you can connect with our community!
Tailor Your Experience: When you're writing about your past experiences, focus on those that relate to customer service. We love seeing how you've handled enquiries or provided support in previous roles.
Keep It Professional Yet Friendly: While we want your personality to shine through, remember to keep a professional tone. A friendly approach is key in customer service, so let that come across in your writing!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Brush Up on Your Welsh
Since fluency in Welsh is a must for this role, make sure you practice speaking and understanding the language. Prepare to answer questions in Welsh during the interview to showcase your skills and confidence.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles. Think of examples from your past experiences where you provided exceptional service, as these will help you demonstrate your suitability for the role.
✨Research the Local Area
Understanding the Conwy area and its community can give you an edge. Be prepared to discuss local issues or services that may affect residents and visitors, showing your commitment to serving them effectively.
✨Showcase Your ICT Skills
As ICT skills are essential for this position, be ready to discuss your experience with relevant software or tools. If possible, mention specific instances where your tech skills helped improve customer interactions.
