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- Tasks: Assist the public by providing information and support through effective communication.
- Company: Join a supportive team dedicated to helping the community.
- Benefits: Regular supervision, training opportunities, and access to employee perks.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills in English and Welsh are essential.
- Other info: Enjoy a purpose-built office close to shops and cafes.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a top notch administrator and experienced call handler, with a background in dealing with high volume workload and juggling conflicting demands. Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!
The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time. Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training and support to enable you to identify the most appropriate next steps; making referrals and/or signposting callers to the right help.
You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations. The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post. When completing your application form, please provide examples evidencing your experience. Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS). An understanding of social care assists but can be learned “on the job”.
Benefits
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
If you have any questions or would like to know more about this role, please don’t hesitate to contact Ruth Barr, Team Manager – SPoA & Welfare Rights.
Welsh Language Skills
The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Single Point of Access Officer (Welsh Essential) in Conwy employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Single Point of Access Officer (Welsh Essential) in Conwy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Single Point of Access Team and their role in the community. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your skills! Be ready to provide specific examples from your past work that demonstrate your ability to handle high volumes of calls and manage conflicting demands. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Single Point of Access Officer (Welsh Essential) in Conwy
Some tips for your application 🫡
Show Off Your Experience: When filling out your application, make sure to highlight your relevant experience. Use specific examples that demonstrate how you've handled high workloads or tricky situations in the past. This will help us see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the role. Remember, we want to know why you're the best fit for us!
Emphasise Your Communication Skills: Since this role involves talking to people on the phone, it's crucial to showcase your communication skills. Whether it’s in English or Welsh, let us know how you’ve successfully interacted with customers or clients in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Show Off Your Organisational Skills
Since the role requires juggling conflicting demands, be ready to share specific examples of how you've managed your time and prioritised tasks in previous jobs. Think about situations where you had to handle multiple calls or requests at once and how you kept everything on track.
✨Demonstrate Your Communication Skills
This job is all about talking to people, so practice explaining complex information clearly and concisely. Prepare to role-play some common scenarios you might face in the role, especially in both English and Welsh, to show you're comfortable switching between languages.
✨Highlight Your Resilience
The ability to stay calm under pressure is key for this position. Think of a time when you faced a challenging situation at work and how you handled it. Be honest about the difficulties but focus on how you overcame them and what you learned from the experience.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
