At a Glance
- Tasks: Handle high-volume calls and assist the public in accessing vital services.
- Company: Join Conwy County Borough Council's supportive Single Point of Access Team.
- Benefits: Regular supervision, training opportunities, and a collaborative work environment.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Make a real difference by helping people navigate essential services.
- Qualifications: Strong communication skills; Welsh proficiency is a plus but not required.
The predicted salary is between 24000 - 28000 £ per year.
Conwy County Borough Council is seeking an Administrator/Call Handler to join the Single Point of Access Team. The ideal candidate will handle high-volume telephone queries and assist members of the public in accessing the right information and services.
This role requires strong communication skills and the ability to manage conflicting demands. Proficiency in Welsh is desirable but not essential.
The position offers a supportive team environment, regular supervision, and access to training.
Access & Referral Navigator in Conwy employer: CONWY COUNTY BOROUGH COUNCIL
Conwy County Borough Council is an excellent employer, offering a supportive team environment where employees can thrive. With regular supervision and access to training, staff are encouraged to develop their skills and grow within the organisation. The role of Access & Referral Navigator not only provides meaningful work in assisting the community but also fosters a culture of collaboration and respect, making it a rewarding place to build a career.
Contact Details:
CONWY COUNTY BOROUGH COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Access & Referral Navigator in Conwy
✨Tip Number 1
Practice your communication skills! Since the role involves handling high-volume telephone queries, we recommend doing mock calls with friends or family. This will help you feel more confident and articulate when speaking to potential employers.
✨Tip Number 2
Showcase your multitasking abilities! During interviews, be ready to share examples of how you've managed conflicting demands in previous roles. We all know that being an Access & Referral Navigator means juggling various tasks, so let them see you're up for the challenge!
✨Tip Number 3
Research the Conwy County Borough Council! Familiarise yourself with their services and values. When you apply through our website, mention specific aspects of the council that resonate with you. This shows genuine interest and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Access & Referral Navigator in Conwy
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about handling high-volume queries, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Access & Referral Navigator role. Mention specific experiences that relate to managing conflicting demands and assisting the public.
Highlight Teamwork Experience:We love a good team player! In your application, share examples of how you've worked in a supportive team environment before. This will show us that you can thrive in our Single Point of Access Team.
Apply Through Our Website:Make it easy for us to find your application by applying through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Access & Referral Navigator. Familiarise yourself with the Single Point of Access Team's functions and how they assist the public. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves handling high-volume telephone queries, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Prepare for Conflicting Demands
Think about scenarios where you've had to manage multiple tasks or conflicting priorities. Be ready to discuss how you handled those situations, as this will demonstrate your ability to thrive in a busy environment like the one at Conwy County Borough Council.
✨Emphasise Teamwork and Support
Highlight your experience working in supportive team environments. Share examples of how you've collaborated with colleagues to achieve common goals, as this aligns with the council's emphasis on teamwork and regular supervision.
