At a Glance
- Tasks: Support customers and deliver exceptional service in a vibrant leisure environment.
- Company: Join the dynamic team at Conwy County Borough Council's Leisure Services.
- Benefits: Enjoy free fitness classes, flexible hours, and opportunities for personal growth.
- Other info: Work closely with a supportive team and gain valuable experience in customer service.
- Why this job: Make a real difference in people's lives while working in a fun, active setting.
- Qualifications: IT skills and a friendly attitude are essential; Welsh language skills are a must.
The predicted salary is between 20000 - 25000 € per year.
Location: Colwyn Leisure Centre.
Requirements:
- Applicants should have a keen interest in supporting others and delivering great customer service with a commitment to leisure and fitness.
Responsibilities:
- Answer calls for Ffit Conwy.
- Assist with customer bookings.
- Cross-sell activities and sessions.
- Answer email queries.
- Monitor information on social media.
Qualifications:
- IT literate with experience in Microsoft Office and a pleasant telephone and written manner.
- Previous busy office experience is an advantage.
Working Hours:
- Work is based on a seven-day rota.
You will work closely with the Contact Centre Supervisor and colleagues across Ffit Conwy to establish an exceptional customer service experience.
Bilingual Details:
- Welsh Language Skills: Speaking Welsh is essential, reading and writing desirable.
We welcome applications in both Welsh and English, and forms received in either language will not be treated less favourably. We offer free Welsh classes at all levels, in-person and online.
Contact Manager details for informal discussion: Mark Orme, Leisure Manager Fitness (Mark.orme@conwy.gov.uk / 01492575304).
Contact Centre Advisor employer: CONWY COUNTY BOROUGH COUNCIL
Ffit Conwy, part of Conwy County Borough Council, is an exceptional employer that prioritises employee growth and a supportive work culture. Located at Colwyn Leisure Centre, we offer a vibrant environment where you can develop your skills in customer service while promoting leisure and fitness within the community. With benefits such as free Welsh classes and a commitment to bilingualism, we ensure our team feels valued and empowered to make a difference.
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ffit Conwy and their values. This will help you show your genuine interest in supporting others and delivering great customer service.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any other relevant tech skills. Being IT literate will definitely give you an edge in a busy office environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for helping others in your application. We want to see that you genuinely care about providing great service and making a difference in people's lives.
Tailor Your Application:Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific skills and experiences that match the Contact Centre Advisor role. We love seeing how you connect your background to what we do.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us get a good sense of who you are quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Advisor. Familiarise yourself with Ffit Conwy's services and how they support the community. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to providing great service, which is key for this role.
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this job, practice your language skills before the interview. You might be asked to demonstrate your ability to communicate in Welsh, so being prepared will give you an edge and show that you're serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and interested in becoming part of their team.
