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- Tasks: Support customers with bookings and queries via phone, email, and social media.
- Company: Join the vibrant team at Ffit Conwy's Contact Centre.
- Benefits: Enjoy flexible working, training opportunities, and staff rewards.
- Other info: Be part of a supportive team that values care, fairness, and innovation.
- Why this job: Make a real difference in your community while delivering exceptional service.
- Qualifications: Welsh language skills are essential; customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Gweithio yn Canolfan Hamdden Colwyn
Lleoliad: Canolfan Hamdden Colwyn.
Y swydd yw rhan o’r Ffit Conwy Cyngor Bwrdeistref Sirol Conwy a’r Gwasanaethau Hamdden Contact Centre.
Hasemene
Dylai ymgeiswyr fod â diddordeb brwd mewn cefnogi eraill a darparu gwasanaeth gwych i gwsmeriaid, ac yn ddelfrydol, ymrwymiad a diddordeb mewn hamdden a ffitrwydd.
Llywodraethion
- Ateb galwadau ar ran Ffit Conwy.
- Cyfarwyddo ag arhopiadau cwsmeriaid.
- Crynaudd cael gwybodaeth ar o enghraifft cross selling sesionau a gweithgareddau.
- Ateb ymholiadau e-bost.
- Monitro gwybodaeth ar ein cymunedau cymdeithasol.
Cymwnt Iaith
Mae’r gallu i siarad Cymraeg yn hanfodol, ac mae’r gallu i ddarllen ac ysgrifennu yn Cymraeg yn ddymunol.
Benodolau Ymgais
- Ymwybod IT a phrofiad gweithio gyda phecynnau Microsoft Office.
- Ddechrau sgiliau TG a ddysgu sgiliau digidol.
- Yn adael gyfythu fformatiau TG y cyfryngau.
- Drechu unrhyw lles. Gweithredu amgylchiad swyddfa prysur.
Oriau Gwaith
Mae oriau gwaith yn seiliedig ar rota saith diwrnod.
Adeiladu Erthyglau Eithriadol
Byddwch yn gweithio agos gyda Goruchwyliwr y Ganolfan Gyswllt a chydweithwyr yn Ffit Conwy i sefydlu profiad eithriadol i gwsmeriaid.
Buddion
- Gyda ffitrwydd a hamdden darllenniog a deall magwyr
- Wrth ei ffocwsio i ‘OF’ a weithio gyda tîm seiligi.
- Cysunegion ‘free’ cymraeth, ar-lein a wyneb yn wyneb ar gyfer ffrydau Cymraeg kai.
Canllawiau Cyswllt
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Mark Orme, Rheolwr Hamdden Ffitrwydd ( / 01492575304).
— Leisure Services Contact Centre – Conwy County Borough Council
Location: Colwyn Leisure Centre.
Requirements
Applicants should have a keen interest in supporting others and delivering great customer service with a commitment to leisure and fitness.
Responsibilities
- Answer calls for Ffit Conwy.
- Assist with customer bookings.
- Cross‑sell activities and sessions.
- Answer email queries.
- Monitor information on social media.
Qualifications
- IT literate with experience in Microsoft Office and a pleasant telephone and written manner.
- Previous busy office experience is an advantage.
Working Hours
Work is based on a seven‑day rota.
Working closely with
You will work close with the Contact Centre Supervisor and colleagues across Ffit Conwy to establish an exceptional customer service experience.
Bilingual Details
Welsh Language Skills: Speaking Welsh is essential, reading and writing desirable. We welcome applications in both Welsh and English, and forms received in either language will not be treated less favourably. We offer free Welsh classes at all levels, in‑person and online.
Contact
Manager details for informal discussion: Mark Orme, Leisure Manager Fitness ( / 01492575304).
#J-18808-Ljbffr
Contact Centre Advisor employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ffit Conwy and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your Welsh! Since the role requires some Welsh language skills, brush up on your conversational abilities. Even if you're not fluent, showing that you're making an effort can really impress the hiring team.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you demonstrate that you’re the friendly voice they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping people shine through! Share specific examples of how you've delivered great customer service in the past. We want to see that you genuinely care about making a positive impact.
Tailor Your Application: Make sure to customise your application to fit the Contact Centre Advisor role. Highlight relevant skills and experiences that align with the job description. This shows us that you've done your homework and are serious about joining our team!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Whether it’s a friendly tone or a bit of humour, being yourself can help us get to know you better and see if you’d be a good fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can start the process of welcoming you to Ffit Conwy!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about situations where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Show Off Your Welsh Skills
Since the role requires some Welsh language skills, practice having a simple conversation in Welsh. Even if you're not fluent, demonstrating your willingness to use the language can impress the interviewers and show your commitment to the community.
✨Familiarise Yourself with Ffit Conwy
Do some research on Ffit Conwy and its leisure services. Knowing their offerings and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Think of thoughtful questions to ask during the interview. This could be about team dynamics, training opportunities, or how they support staff development. It shows you're engaged and serious about the role.