Customer Information Assistant
Are you passionate about delivering excellent customer service? Do you have strong communication skills and a friendly, professional approach? If so, we’d love you to join our busy team at Conwy County Borough Council.
As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.
What you’ll do:
- Welcome visitors and manage reception duties.
- Handle enquiries efficiently and sensitively, both in person and over the phone.
- Provide guidance on council services and support customers using online services.
- Maintain accurate records and ensure confidentiality at all times.
- Promote a positive image of the Council and deliver outstanding customer care.
Proud member of the Disability Confident employer scheme
Job Details
Company: Conwy County Borough Council
Salary: £26,847 - £27,274 per annum (G03)
Hours: Full-time
Location: Colwyn Bay, LL29 7AZ
Working pattern: On-site
Job type: Permanent
Posting date: 29 Oct 2026
Closing date: 12 Nov 2026
Summary
Are you passionate about delivering excellent customer service? Do you have strong communication skills and a friendly, professional approach? If so, we’d love you to join our busy team at Conwy County Borough Council.
As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.
Summary (Welsh)
Ydych chi’n angerddol am ddarparu gwasanaeth cwsmeriaid ardderchog? Oes gennych chi sgiliau cyfathrebu cryf ac ymagwedd gyfeillgar a phroffesiynol? Os felly, hoffem i chi ymuno â’n tîm prysur yng Nghyngor Bwrdeistref Sirol Conwy.
Fel Cynorthwyydd Gwybodaeth i Gwsmeriaid, chi fydd y pwynt cyswllt cyntaf ar gyfer preswylwyr ac ymwelwyr sy’n defnyddio gwasanaethau’r Cyngor dros y ffôn ac wyneb yn wyneb. Gan weithio yn ein swyddfeydd modern yng Nghoed Pella, byddwch yn delio â nifer fawr o ymholiadau, yn darparu gwybodaeth gywir ac yn datrys ymholiadau ar y pwynt cyswllt cyntaf lle bo modd.
Beth fyddwch chi’n ei wneud:
- Croesawu ymwelwyr a rheoli dyletswyddau ar y dderbynfa.
- Delio ag ymholiadau yn effeithlon ac mewn modd sensitif, wyneb yn wyneb a thros y ffôn.
- Rhoi arweiniad ar wasanaethau’r Cyngor a chefnogi cwsmeriaid i ddefnyddio’r gwasanaethau ar-lein.
- Cadw cofnodion cywir a sicrhau cyfrinachedd bob amser.
- Hyrwyddo delwedd gadarnhaol o’r Cyngor a darparu gofal rhagorol i gwsmeriaid.
Essential requirements
- A good standard of education (NVQ Level 2 or equivalent).
- Excellent ICT skills and confidence using Microsoft Office.
- Strong listening and communication skills, with the ability to empathise and resolve issues.
- Welsh language skills (Level 3 speaking) are essential for this role.
Why join us?
You’ll be part of a supportive team committed to providing high-quality services to our community. We offer training and development opportunities, a positive working environment, and the chance to make a real difference every day.
Pam ymuno â ni?
Byddwch yn rhan o dîm cefnogol sy’n ymroi i ddarparu gwasanaethau o safon uchel i’n cymuned. Rydym yn cynnig cyfleoedd hyfforddi a datblygu, amgylchedd weithio cadarnhaol, a chyfle i wneud gwahaniaeth go iawn bob diwrnod.
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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REQ007504 - Customer Information Assistant in Colwyn Bay employer: CONWY COUNTY BOROUGH COUNCIL
Conwy Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working arrangements and a commitment to public health, employees can thrive in a dynamic environment while making a meaningful impact in the community. Located in the beautiful Colwyn Bay, staff enjoy a diverse workload and the opportunity to collaborate with various partners, ensuring a rewarding career path.
Contact Details:
CONWY COUNTY BOROUGH COUNCIL Recruitment Team
