REQ007495 - Civil Enforcement Officer
Company: Conwy County Borough Council
Salary: £26,847 - £27,274 per annum (G03)
Hours: Full-time
Location: Colwyn Bay, LL29 7AZ
Working pattern: On-site
Job type: Permanent
Posting date: 28 Oct 2026
Closing date: 11 Nov 2026
Do you have a desire to work outdoors? Do you enjoy interacting with people? Are you calm, composed and resilient? This may be the role for you.
The successful applicant will join a dedicated team providing parking enforcement, aiming to reduce the number of illegally parked vehicles in the borough, and promoting the free flow of traffic. The role involves carrying out patrols throughout the borough on a rota basis, either alone or as part of a team: with the use of a hand held computer you will check that regulations are being followed, and issue Penalty Charge Notices in accordance with legislation and council policy. You will often be the first point of contact for the public, providing guidance on parking matters as well general advice and information; as a representative of the council you will be courteous and professional at all times.
Previous experience in a customer facing role, and proven ability to handle contentious and occasionally volatile situations in a calm and diplomatic manner, will be advantageous.
Full training will be provided, including an industry standard WAMITAB qualification in Parking Enforcement.
Includes weekend work on a rota basis with enhanced pay.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Ydych chi’n awyddus i weithio yn yr awyr agored? Ydych chi’n mwynhau ymwneud â phobl? Ydych chi’n bwyllog a digynnwrf? Efallai mai hon yw’r swydd i chi.
Bydd yr ymgeisydd llwyddiannus yn ymuno â thîm ymroddgar sy’n darparu gwasanaeth gorfodi parcio hanfodol, gyda’r nod o leihau nifer y cerbydau sy’n cael eu parcio’n anghyfreithlon yn y fwrdeistref a hwyluso llif y traffig. Mae’r swydd yn cynnwys mynd ar batrôl ledled y fwrdeistref ar sail rota, naill ar eich pen eich hun neu fel rhan o dîm. Wrth defnyddio cyfrifiadur poced byddwch yn sicrhau bod pobl yn cydymffurfio â’r rheoliadau ac yn rhoi Rhybuddion Talu Cosb yn unol â’r ddeddfwriaeth a pholisi’r Cyngor. Yn aml iawn, chi fydd y pwynt cyswllt cyntaf i’r cyhoedd a byddwch yn rhoi cyngor ar faterion parcio yn ogystal â chyngor a gwybodaeth yn gyffredinol; wrth gynrychioli’r Cyngor byddwch yn gwrtais a phroffesiynol bob amser.
Bydd yn fanteisiol i feddu ar brofiad o weithio wyneb yn wyneb â chwsmeriaid a phrawf o’r gallu i ymdrin â sefyllfaoedd dadleuol ac weithiau tanllyd mewn ffordd bwyllog a diplomatig.
Darperir hyfforddiant llawn, gan gynnwys cymhwyster Bwrdd Hyfforddi ac Ymgynghorol y Diwydiant Rheoli Gwastraff sy’n safonol yn y diwydiant Gorfodi Parcio.
Bydd yn ofynnol gweithio ar benwythnosau ar sail rota a darperir tâl ychwanegol am hynny.
Essential requirements
- Working outdoors and walking long distances, benefiting physical and mental wellbeing
- Enhanced weekend pay
- Varied work with travel throughout the borough
- Become part of a team making a positive contribution towards life in Conwy
- 26 days holiday + bank holidays + generous pension
- Full training and personal protection equipment provided
- Career growth opportunities
- Discounted Ffit Conwy membership
The ideal candidate will
- Have excellent inter-personal skills with experience in customer facing roles
- Be friendly and approachable
- Be resilient and able to remain calm in contentious situations
- Have excellent attention to detail
- Be able to work on their own initiative and as part of a team
- Be fit and able to walk long distances
Buddion bod yn Swyddog Gorfodi Sifil
- Gweithio yn yr awyr agored a cherdded yn bell, er budd lles corfforol a meddyliol
- Tâl ychwanegol ar benwythnosau
- Gwaith amrywiol a theithio ledled y fwrdeistref
- Bod yn rhan o dîm a gwneud cyfraniad cadarnhaol at fywyd yng Nghonwy
- 26 diwrnod o wyliau + gwyliau banc + pensiwn hael
- Darperir hyfforddiant llawn ac offer amddiffyn personol
- Disgownt aelodaeth Ffit Conwy
- Cyfleoedd twf gyrfa
Ideal candidate will (Welsh)
- Yn meddu ar sgiliau rhagorol ar gyfer ymwneud â phobl a phrofiad o weithio wyneb yn wyneb â chwsmeriaid
- Yn gyfeillgar ac agos atoch
- Yn wydn ac yn medru cadw pwyll mewn sefyllfaoedd dadleuol
- Yn arbennig o graff am fanylion
- Yn gallu gweithio ar ei liwt eich hun ac fel rhan o dîm
- Yn heini ac yn medru cerdded yn bell
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REQ007495 - Civil Enforcement Officer in Colwyn Bay employer: CONWY COUNTY BOROUGH COUNCIL
Conwy Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working arrangements and a commitment to public health, employees can thrive in a dynamic environment while making a meaningful impact in the community. Located in the beautiful Colwyn Bay, staff enjoy a diverse workload and the opportunity to collaborate with various partners, ensuring a rewarding career path.
Contact Details:
CONWY COUNTY BOROUGH COUNCIL Recruitment Team
